Digital Support Specialist
Deseret First Credit Union•West Valley City, UT
•Hybrid
About The Position
Provides service to members of the credit union by opening accounts (phone and online request), monitoring and responding to e-communications (chat, email, secure messaging), and daily management of Mobile Deposits. This position can be hybrid after mandatory in-office training and the ability to meet all key performance metrics.
Requirements
- High school diploma or GED and at least 6 months of industry experience required
- Friendly, energetic, personable, and service-oriented
- Able to initiate conversations and build relationships
- Works well in a team environment
- Ability to recommend products and services that will be beneficial to our members
- Superior oral and written communication skills
- Creative in providing member solutions
- Able to adapt to change and to new technologies
- Ability to multi-task and work well in a fast-paced position
- Presents oneself in a professional manner
- Capacity to work efficiently under minimal supervision
- Familiarity with Microsoft Office programs with ability to learn new software programs
Nice To Haves
- Spanish language preferred
Responsibilities
- Reviews Mobile Deposits and monitors for “red flags” to mitigate fraud
- Responds to members’ electronic messages
- Owns the member experience by recommending credit union products and services to existing members
- Takes incoming calls from members to assist them with account needs and transactions
- Opens and maintains accounts
Benefits
- 12 paid holidays
- Competitive compensation
- Benefits, perks, and discounts worth a double-take
- A positive atmosphere and co-workers who truly care
- Enjoyable activities and wellness initiatives
- Work-from-home flexibility
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
