Digital Product Support Specialist

Cummins • Sacramento, CA

2h • $79,200 - $118,800 • Remote

About The Position

Provide technical support for less complex service related issues. In this role, you will make an impact in the following ways: Technical issue resolution — Deliver fast, accurate diagnostic support. Clear documentation — Document diagnostic steps and repair actions clearly and concisely to strengthen data accuracy and future troubleshooting. Escalation management — Manage the escalation of complex cases to the appropriate support level, ensuring timely resolution and customer confidence. Process improvement — Support enhancements to diagnostic workflows and escalation processes that improve speed, accuracy, and service consistency. Product expertise — Maintain strong technical knowledge of current and new Cummins products to provide reliable, informed support. Customer experience impact — Strengthen the customer experience by providing clear guidance, reducing downtime, and ensuring high‑quality support across all channels. Cummins is an equal opportunity employer. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, sex, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity, or other status protected by law.

Requirements

• Technical support for less complex service related issues
• Fast, accurate diagnostic support
• Clear and concise documentation of diagnostic steps and repair actions
• Management of escalation of complex cases
• Support for enhancements to diagnostic workflows and escalation processes
• Strong technical knowledge of current and new Cummins products
• Clear guidance, reducing downtime, and ensuring high-quality support

Responsibilities

• Deliver fast, accurate diagnostic support
• Document diagnostic steps and repair actions clearly and concisely to strengthen data accuracy and future troubleshooting
• Manage the escalation of complex cases to the appropriate support level, ensuring timely resolution and customer confidence
• Support enhancements to diagnostic workflows and escalation processes that improve speed, accuracy, and service consistency
• Maintain strong technical knowledge of current and new Cummins products to provide reliable, informed support
• Strengthen the customer experience by providing clear guidance, reducing downtime, and ensuring high‑quality support across all channels

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed