Sr. Digital Support Specialist - Audio

Focus on the Family•Colorado Springs, CO

8d•Onsite

About The Position

The Sr. Digital Support Specialist - Audio position exists to create, publish, and maintain digital content for the Audio Department at Focus on the Family, including websites and pages for all audio broadcasts, podcasts, and videos created by the department. Additionally, this position is responsible for researching, collecting, analyzing, and summarizing complex data associated with each of the audio programs into various reports and presentations. This position applies considerable initiative and independent judgment with most deadline-oriented duties being executed with only general direction. The person in this role will be called upon to leverage knowledge of podcast media organization to inform both the network and individual show strategies. Additionally, this position supports the Broadcast Programming Scheduler, working with many detailed aspects of the broadcast schedule and its logistics including facilitation of dynamic ad insertion of audio spots for podcasts. As the number of shows increases, this position is intended and expected to provide oversight to junior level team members.

Requirements

Bachelor’s degree in digital media, Communications, or related field
5-7 years of experience with digital content management
Functional knowledge and experience with WordPress
Functional knowledge of HTML
Functional knowledge of XML coding
Functional knowledge of CSS coding
Knowledge of Paid Advertisements and Dynamic Ad Insertion technologies for radio and podcasting
Knowledge of RSS and RSS 2.0 functionalities
Ability to communicate effectively both orally and in writing with excellent typing, listening and grammar skills
Ability to work independently
Ability to comprehend multi-faceted processes
Good analytical skills to extract, verify, and draw conclusions from data
Proficient in Microsoft Word, Excel, PowerPoint, and WordPress

Nice To Haves

Broadcast/Podcast production experience helpful

Responsibilities

Prepares, publishes, and maintains textual and multimedia content in accord with the digital strategy, editorial calendars, and coordinated marketing plans
Performs daily verification of RSS feed functionality
Creates, updates, and maintains digital elements (e.g., landing pages, episode pages, source-coded URLs, and UTM-encoded links) that require functional knowledge of WordPress and basic knowledge of HTML
Is responsible for the daily oversight of a growing number of shows (19 as of November 2023) across 3 different webpage authoring systems with an expected annual increase in the number of shows adding 3 to 5 per fiscal year
Is responsible for maintenance of the Focus on the Family mobile app
Maintains, manages, and publishes show content utilizing WordPress, OmnyStudio hosting platform, Podpage website platform, and Subsplash mobile app platform
Collaborates with multiple departments such as Digital Solutions, Legal, and Marketing to update and launch podcast promotions and facilitate new program debuts
Publishes response and key analytic metric reports for all shows
Maintains functional knowledge of UX best practices, industry standards, and needs
Consistently monitors new industry technologies, trends, and best practices (Podcasting 2.0)
Daily management and automation of show scheduling within online authoring systems, including maintenance of asset library
Daily management of promotional spot flights in the Dynamic Ad Insertion tool, currently Triton Digital TAP
Constructs tracking mechanisms and works in coordination with Marketing to create measurables for website engagement and traffic across digital platforms
Collaborates daily with program producers to assist with the creation, editing, and WordPress publication of transcripts
Frequently engages with the Web Solutions team to ensure optimal user experience is provided for show listeners across all websites
Serves as key liaison with IT, Digital Solutions, Web Solutions, and outside vendors for collaborative web-based solutions
Provides after-hours and weekend support for content publishing
Assists the Broadcast Programming Scheduler with the active broadcast schedule, adjusting the daily schedule as required and sending related notifications to staff as directed
Conducts research needed for various projects
Conducts informational reporting pertaining to measurable results from published programs beyond what is provided in response reports listed above
Performs data entry duties into systems to include OmnyStudio, Triton Digital, WordPress, SmartSheet, and SharePoint
Performs regular quality assurance of audio files to ensure accuracy
Manages and maintains comprehensive technical documentation, including documents associated with website designs and related technical specifications
Manages and maintains comprehensive technical documentation of Podcast Network and RSS feeds
Interfaces with other departments within the ministry and/or outside contacts to exchange information, answer inquiries, consult on problems, and secure cooperation or approval on action to be taken
Performs other related duties as required