Digital Solutions Admin 2, Salesforce & Solutions

Focus on the Family • Colorado Springs, CO

19h • Hybrid

About The Position

Headquartered in Colorado Springs, Colorado, Focus on the Family has nearly 700 employees who work to achieve the mission of enriching the lives of families, engaging the culture, advocating for life and spreading the Gospel of Jesus Christ. The work is meaningful, the culture is rewarding, and the purpose is eternal.
The Salesforce and Solutions Administrator 2 position exists to maintain, enhance, optimize, and drive innovation within our Salesforce platform and other enterprise applications. This position collaborates closely with a diverse team of Salesforce administrators, software engineers and business stakeholders to understand business needs and processes, design elegant solutions, and implement enhancements and change management that drives efficiency, productivity, and data accuracy. Within that context, the Salesforce and Solutions Administrator 2 position will also configure, maintain, manage, and streamline the functionality, integrations, and enhancements of our enterprise application ecosystem.

Requirements

• Exemplifies Ephesians 5:1-2, “Therefore be imitators of God as dear children and walk in love, as Christ also has loved us and given Himself for us...”
• Pursues the Great Commission given by Jesus Christ in Matthew 28:19-20, “Go therefore and make disciples of all the nations, baptizing them in the name of the Father and of the Son and of the Holy Spirit, teaching them to observe all things that I have commanded you; and lo, I am with you always, even to the end of the age.”
• Is a consistent witness for Jesus Christ; maintains a courteous, Christ-like attitude in dealing with people within and outside of Focus; adheres to the Standard of Moral Conduct and Statement of Faith; upholds Focus on the Family's ministry in prayer
• Prays personally for Focus on the Family’s staff and constituents and may occasionally lead in a public prayer
• Engages in Christian ministry
• Demonstrates behaviors aligned with FOF core values
• Lives with integrity derived from Biblical values and demonstrates standards of conduct that meet or exceed company and/or legal requirements
• Thrives in a team environment: team player; trustworthy; reliable
• Results-oriented, self-motivated, driven and committed
• Positive and encouraging attitude with ability to motivate/encourage peers
• Coachable; Confident without having an ego
• Constituent and Stakeholder-service oriented
• Embodies honesty, forthrightness, and openness
• Creative thinker and effective problem-solver
• Maintains a cool and calm demeanor under pressure, treating others with dignity, respect, and graciousness
• Avoids groupthink: Courage to assertively present alternatives in a spirit of mutual respect; humility when their ideas are not accepted
• Approaches processes and tools with an eye for adding value and eliminating waste (Lean thinking)
• Lifetime learner with a burning desire to continually be stretched and improve
• Flexible thinker with ability to adapt to and learn various solutions, frameworks, processes, and systems
• Avid interest in all things digital, with a passion to stay current, work and play with the latest and greatest digital innovations
• A servant-leader who seeks to empower others
• Bachelor’s degree or professional qualification desired
• 2-3 years of experience with Salesforce, plus a Salesforce Administrator certification
• 3-5 years of experience in system and application support or as a power user
• Experience with systems supporting complex enterprise-wide business processes, including the Salesforce suite of products, Microsoft GP, Genesys, Ping, Doclink, SQL and SOQL, etc.
• Experience with the full suite of Microsoft Office products
• Experience with Salesforce and other release processes, including DevOps concepts and the use of Github and related tools
• Experience documenting information systems architecture, as well as requirements and use cases
• Experience with concepts of data governance, data integrity management, data structures, and data quality
• Experience with creation, review, and execution of automated test cases as well as testing methodologies
• Experience in mentoring others in an enterprise application and/or software development environment
• Knowledge of the Agile mindset and methodologies
• Strong Analytical and problem-solving skills
• Attention to detail and accuracy
• Ability to review datasets, detect patterns, and draw conclusions and recommendations from the data
• Excellent interpersonal and presentation skills, ability to communicate clearly, concisely, and persuasively in both verbal and written formats
• Ability to communicate with tact and sensitivity at all organizational levels
• Understanding of core business operations/structures and key interactions/dependencies among departments and disciplines
• Strong time management and organizational abilities
• Expertise to handle multiple projects and adhere to strict deadlines
• Ability to manage numerous and sometimes conflicting objectives, projects, and/or activities at the same time, as well as to manage multiple tasks with minimal supervision and guidance
• Ability to simplify complex material to train others effectively
• Adheres to FOF principles of stewardship by using time and resources efficiently

Nice To Haves

• Experience with business process creation or systems analysis desired

Responsibilities

• All Salesforce and Solutions Administrators are responsible for performing the responsibilities below. The Salesforce and Solutions Administrator 2 is expected to have an intermediate understanding of and ability to perform those responsibilities and to demonstrate leadership qualities while doing so.
• Knowledge of and ability to work within the breadth of the Salesforce product portfolio including Service Cloud, Sales Cloud, NPSP or Nonprofit Cloud, ASL, Experience Cloud, Marketing Cloud, Marketing Cloud Personalization, Marketing Cloud Intelligence, etc.
• Collaborates with Agile Solutions Architects and other Salesforce and Solutions administrators to understand and anticipate business needs and implement innovative technical solutions within Salesforce to meet those objectives
• Configures, customizes, maintains, and supports Salesforce to meet ever evolving needs by using Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards, reports, etc.
• Oversees user and license management including new user setup, roles, profiles, permission sets, public groups, sharing rules, etc.
• Manages Salesforce integrated applications including Chargent, Genesys, Form Assembly, Melissa Data, etc.
• Administers other enterprise applications including ERPs, workflow management, events management, transactional systems, etc.
• Designs solutions for, configures, implements, integrates, tests, troubleshoots, maintains, optimizes, and supports enterprise applications
• Implements business process redesign and creates associated documentation in support of new or changing technology
• Assists with the selection and retirement of applications or application functionality to maximize benefit to the ministry
• Develops, applies, maintains, and communicates the ministry’s software architecture and process standards
• Develops, executes, and ensures adherence to automated test plans and quality control standards; evaluates results; and educates stakeholders
• Manages data reconciliation among diverse systems, addressing issues affecting data quality
• Recommends and implements data quality process enhancements, maintains data dictionaries, and supports production data issues
• Provides user support and offers expert guidance to users on Salesforce and other enterprise applications
• Identifies training needs and trains application users
• Ensures that knowledge gained from vendors and contractors is effectively documented for future re-use
• Maintains expertise in supported business areas and the application functionality (new, changed and future) needed to support them
• Works collaboratively with others on a cross-functional, product-oriented Agile team
• Follows and supports the department’s chosen Agile methodology
• Participates in Agile ceremonies, such as stand-ups and retrospectives, to contribute to team goals
• Coaches and mentors other Salesforce and Solutions Administrators, as appropriate
• Provides after-hours and weekend on-call support when necessary
• Participates in on-going training opportunities
• Performs other duties as assigned

Benefits

• Norton LifeLock ID Theft Coverage
• Legal Shield/ID Shield Coverage
• AFLAC
• 403B Retirement Plan
• Vacation Time & Vacation Payout
• Sick Time
• Holidays
• Service Awards
• Community Service Days
• Bookstore Discount
• Fitness Center
• Medical Plan
• Dental Plan
• Vision Plan
• Life Insurance
• Disability Insurance
• Flexible Spending Accounts
• EAP (Employee Assistance Program)
• Tuition Reimbursement
• Warehouse Membership Reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 501-1,000 employees