Manager, Salesforce Solutions

Charter Next Generation•Chicago, IL

About The Position

At CNG, we are owners. We empower every individual to make a significant impact — because every moment matters. Whether you’re starting your career journey or aiming for the next level, we foster a supportive environment where your contributions are valued and celebrated. From supporting internal teams to developing next-gen materials, our professional roles span strategy, innovation, and purpose. At CNG, you’ll do work that matters—and own it all.

Requirements

4 - 8+ years of Salesforce experience (Admin, Developer, or Solutions-focused role) preferably in a manufacturing and/or B2B environment.
Proven experience designing and building Salesforce environments, not just maintaining them
Strong understanding of B2B sales processes, lead management, and pipeline development
Experience integrating Salesforce with marketing automation platforms and ERP systems preferred
Salesforce certifications (Admin required; Advanced Admin or Platform App Builder preferred)

Nice To Haves

Experience with Salesforce CPQ / Revenue Cloud or similar platforms is a plus

Responsibilities

Lead end-to-end design, configuration, and continuous development of Salesforce
Build and maintain core objects including Leads, Accounts, Opportunities, pipeline stages, and forecasting structures
Develop workflows, automations, validation rules, and approval processes
Design scalable data models aligned to end markets, products, and customer hierarchies
Manage integrations with ERP, marketing automation platforms, pricing tools, and other systems
Partner with Marketing to design and implement lead capture, scoring, routing, and conversion processes
Integrate Salesforce with marketing automation tools (e.g., campaign tracking, digital lead generation, inbound/outbound programs)
Establish clear lead-to-opportunity conversion criteria and accountability between Marketing and Sales
Build visibility into pipeline creation sources, campaign effectiveness, and ROI
Ensure closed-loop feedback from Sales to Marketing on lead quality and conversion
Translate Sales Ops-defined processes into Salesforce workflows and system logic
Enable disciplined pipeline management, opportunity tracking, and forecasting
Embed pricing execution processes, including price change tracking and approval workflows
Standardize opportunity qualification, stage progression, and pipeline hygiene
Ensure Salesforce reflects how the business actually operates, not just how it reports
Integrate Salesforce into CNG’s Integrated Business Planning (IBP) process
Ensure pipeline and forecast data are structured, accurate, and aligned with financial and operational planning
Enable consistent data flow from Salesforce into demand reviews, including Risks & Opportunities (R&O) and gap identification
Align Salesforce outputs with IBP cadence, including monthly demand reviews and forecast reconciliation
Partner with Sales Ops, Finance, and Operations to improve forecast accuracy and accountability
Build and maintain dashboards for pipeline health, lead conversion, forecast accuracy, pricing actions, and performance tracking
Establish Salesforce as the single source of truth for commercial data
Ensure data integrity through governance, validation rules, and standardized definitions
Provide visibility into pipeline creation, progression, and conversion rates
Align reporting outputs with IBP and executive reporting requirements
Drive adoption across a 50+ person sales organization through usability and relevance
Partner with Sales Ops and Marketing to reinforce consistent usage across lead and opportunity management
Support training, onboarding, and continuous enablement
Identify friction points and simplify workflows to improve user experience
Ensure Salesforce is seen as a tool that enables selling, not an administrative burden
Partner with Sales Ops, Marketing, Finance and Leadership to define requirements for Salesforce Revenue Cloud (CPQ, pricing, contract lifecycle management)
Assess current pricing, quoting, and contract processes and design a scalable future-state architecture
Establish foundational elements within Salesforce (product structure, pricing logic, data model) to support CPQ implementation
Support phased rollout of pricing and quoting capabilities to improve speed, accuracy, and governance of deal execution
Enable visibility into price realization, margin, and deal quality through structured system workflows
Own Salesforce roadmap aligned to business priorities
Establish data governance, field standards, and system controls
Manage enhancement backlog and release cycles
Partner with IT and external vendors as needed
Continuously evaluate and improve system capabilities as the business evolves