Digital Shopper

Meijer•Ypsilanti, MI

About The Position

The Digital Shopper is responsible for fulfilling customers’ online curbside orders and creating a smooth, friendly pickup experience. The role involves shopping orders quickly and accurately, verifying and bagging products, staging orders appropriately, and providing courteous customer service at the Meijer Pickup area. Team members receive workflow through a dashboard and fulfill orders throughout their shift while following food safety and bagging standards. The position also involves collecting payment, resolving customer concerns with leadership when needed, and keeping the curbside area clean and ready for pickups. Training is provided.

Requirements

High school diploma or equivalent.
Strong communication skills and a customer-first approach.
Ability to learn new technologies quickly.
At least 1 year of experience.
Detail-oriented, organized, and dependable.
Able to follow procedures efficiently and consistently.
Ability to perform physical tasks such as lifting, bending, twisting, and standing for extended periods.

Nice To Haves

Prior retail experience.
Past cashier experience.
Past online ordering experience.

Responsibilities

Fulfill customers’ online orders accurately and efficiently.
Provide courteous, friendly service at the curbside pickup area, in person and by phone.
Collect payment and support the carside pickup experience.
Respond to customer questions and needs, and resolve concerns by partnering with leadership when appropriate.
Receive daily workflow through a dashboard and fulfill orders throughout the shift.
Select items throughout the store, scan and verify products, and bag items according to standards.
Store and stage orders correctly while following food safety guidelines.
Keep the curbside area clean, neat, and ready for the next pickup.
Maintain positive working relationships with customers, team members, and leadership.
Support other tasks as needed to keep operations running smoothly.