V.I.E - Digital Shopfloor Support Specialist

Sopra Steria • Kinston, NC

4d

About The Position

Sopra Steria Aeroline is seeking a Digital Shopfloor Support Specialist to support the deployment and ongoing optimization of digital shopfloor applications in the aerospace sector. The role focuses on ensuring smooth application operations and high user satisfaction while working with cross-functional teams to deliver solutions within scope, on time, and in compliance with quality and industry standards.

The specialist will provide day-to-day assistance to application users, deliver training and onboarding, collect feedback, document enhancement requests, and manage incidents and service requests through ServiceNow. The role also includes monitoring application performance and preparing status reports and project documentation that communicate progress, milestones, risks, and outcomes to stakeholders. This position is offered through the VIE (Volontariat International en Entreprise) programme.

Requirements

• Proven experience supporting IT solutions and end users in a professional environment.
• Strong problem-solving skills, including root cause analysis.
• Experience writing technical documentation, such as BRDs and functional specifications.
• Ability to engage in technical discussions with end users and translate business needs into requirements.
• Good understanding of digital technologies and their application in the aerospace sector.
• Bachelor’s degree in Manufacturing Engineering, Computer Science, or a related field.
• English language proficiency is required.

Nice To Haves

• Knowledge of aerospace composite manufacturing processes.
• Familiarity with aerospace regulations, standards, and best practices.
• Experience working with aerospace industry clients.
• French language proficiency.

Responsibilities

• Provide day-to-day support to users of shopfloor digital applications.
• Deliver training sessions and onboard new users to tools and processes.
• Gather user feedback and contribute to defining and documenting application evolution requests and enhancements.
• Manage incidents and service requests using the ServiceNow ITSM platform.
• Monitor application performance and ensure timely resolution of issues.
• Prepare regular status reports and maintain accurate project documentation.
• Provide stakeholders with clear visibility into progress, milestones, risks, and outcomes.
• Collaborate with cross-functional teams to deliver solutions within scope, on time, and in compliance with quality and industry standards.

What This Job Offers

• Job Type: Full-time