Digital Services Coordinator
About The Position
We're seeking a collaborative and detail-oriented Digital Services Coordinator to join our Growth & Innovation team. This role is at the center of our digital experience, working closely with branches, operations, and the digital team to ensure our online and mobile banking platforms run smoothly for both members and staff. POSITION SUMMARY: The Digital Services Coordinator will support day-to-day digital operations, resolve escalated issues, and play an active role in improving systems, workflows and member experiences. This is a highly cross-functional role for someone who enjoys problem-solving, teamwork, and making digital banking better.
Requirements
- Strong written and verbal communication skills with the ability to clearly explain technical topics.
- Excellent interpersonal skills and a team-first mindset: able to collaborate effectively across departments.
- Strong attention to detail with the ability to manage multiple tasks and priorities.
- Problem-solving mindset with the ability to troubleshoot issues and follow through to resolution.
- Ability to adapt to changing priorities, workflows, and systems in a fast-moving environment.
- Proficiency in Microsoft Word and Excel; ability to learn and navigate digital banking and core systems.
- Two or more years of related experience required.
- High school diploma or G.E.D. required.
- Any combination of education, training, and experience which provides the required knowledge, skills, and abilities to perform the essential functions of the job required.
Nice To Haves
- Experience in a financial institution preferred; digital banking experience is a plus.
- Familiarity with online/mobile banking platforms, digital account opening, or fintech tools is highly desirable.
Responsibilities
- Key resource for escalated digital banking support, assist office staff and branches to resolve member issues.
- Troubleshoot and resolve issues related to online banking, mobile banking, and ancillary digital services.
- Open and manage support tickets with third-party providers and follow through to resolution.
- Assist with mobile check deposit processing, exception handling, and related workflows.
- Support digital account opening processes, including documentation review and member due diligence.
- Respond to and manage secure messages and digital inquiries from members and staff.
- Partner with teams across credit union to ensure seamless digital experiences.
- Work with management to test new features, system updates, and process improvements.
- Maintain and improve internal procedures and documentation for Digital Services.
- Provide timely, courteous, and accurate responses for member and internal inquiries.
- Resolve discrepancies and communicate updates clearly through written and verbal channels.
- Promote and cross-sell relevant credit union products and services when appropriate.
Benefits
- $1,000 New Hire Welcome Bonus after 90 days
- Competitive Pay with advancement opportunities
- Yearly Performance Incentive
- 11 Paid Holidays
- Paid Time Off (Starting at 16 days per year with Years of Service Increases
- 200% 401(k) Match up to 5%
- Medical Plans with a $5.00 Employee Only Per Pay Period Plan
- Dental, Vision, Short-Term Disability Insurance
- Hospital and Accident Indemnity Plans
- Employer paid Basic Life and AD&D Insurance
- Employer paid Long-Term Disability Insurance
- Flexible Spending Accounts- Medical and Dependent Care
- Tuition/ Educational Assistance
- Employee Perks and Discounts
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
11-50 employees
