Digital Services Advisor

Arlington Heights Memorial Library•Arlington Heights, IL

6d•Onsite

About The Position

We're looking for a customer-focused, tech-savvy Digital Services Advisor to join our team and play a key role in connecting our community with the digital world. This position requires extensive interaction in assisting the public with all aspects of technology available at the library, including our digital media lab, The Studio. Digital Services staff also provide support to our Makerplace.

Requirements

A passion for helping people and delivering outstanding customer service
Strong communication skills and the ability to explain tech in a clear, approachable way
Experience with current technologies (Windows, Mac, iOS, Android, popular software, and digital tools)
Curiosity and enthusiasm for staying on top of tech trends
At least 2 years of customer service experience
A positive and friendly customer service attitude, excellent communication skills and a demonstrated ability to work effectively with staff and customers in alignment with Our Culture and IDEA.
High school diploma/GED required.

Nice To Haves

2-3 years college coursework preferred.

Responsibilities

Be the go-to expert at our Tech Learning Center—providing one-on-one support with computers, smartphones, tablets, and more
Teach customers how to confidently use digital tools, apps, and online resources
Lead engaging workshops on technology topics for individuals and groups
Support and maintain public technology and our “Library of Things” collection
Share your expertise with staff and help build a culture of digital confidence across the organization
Connect customers with the full range of library services and resources