Digital Sales Rep Manager

The Home Depot•Atlanta, GA

17d•Onsite

About The Position

The Digital Sales Representative Manager leads and develops a high-performing team focused on digital B2B sales that drives revenue growth, expand market share, and elevate the customer experience across eProcurement and integrated digital channels. This role is accountable for executing sales strategies that build pipeline, convert demand, and accelerate adoption of eProcurement, Pro Trade Credit (PTC), and related digital capabilities. The manager coaches and mentors the team, fosters a performance-driven culture, and oversees a portfolio of national affiliation and named B2B accounts requiring onboarding, account configuration, and issue resolution. Success in this role requires strong knowledge of eProcurement workflows, electronic transaction processes, and cross-functional partnership to advance The Home Depot’s Pro growth strategy.

Requirements

Must be 18 years of age or older
Must be legally permitted to work in the United States
4 years of work experience
Completion of a high school diploma and/or GED

Nice To Haves

Working knowledge of Microsoft Office Suite and comfort working with operational dashboards and reporting
Working knowledge of presentation software (e.g., Microsoft PowerPoint) to communicate insights, performance, and customer needs to stakeholders
Demonstrated ability to collaborate and work effectively with cross-functional with Sales, Product, Operations/Support, and Technology teams to resolve customer issues and drive adoption of new capabilities
Demonstrated project management skills, including customer onboarding coordination and stakeholder management
Ability to negotiate, handle complaints, settle disputes, and resolve grievances with both internal and external customers, including invoice disputes, payment holds, and onboarding blockers
Excellent written and verbal communication skills
Strong leadership skills with the ability to motivate and develop sales associates
Experience working with Salesforce or similar CRM, including pipeline management, activity tracking, and customer health reporting
Ability to analyze sales data and implement strategies to improve team performance
Understanding of eProcurement and/or digital integrations, including concepts such as punchout/storefront workflows, Spend Management Systems (SMS), and electronic data exchange (POs, order confirmations, ASNs, invoices) using formats like cXML/EDI
Bachelor's degree program or equivalent degree in a field of study related to the job
5 years of work experience
Some leadership experience

Responsibilities

Provide solutions and guidance to direct reports for customer resolution.
Oversee and support Pro Sales Representatives in identifying new sales opportunities.
Partner with Pro Sales Representative Sr. Manager to review sales calls, analyze account insights, and identify business opportunities.
Serve as point of escalation for transaction and take partnership cross-functionally to ensure customer satisfaction.
Provide hands-on coaching, training, and mentorship in sales management and relationship building strategies.
Foster a results oriented and customer focused culture that drives engagement and performance.
Provide regular and timely performance feedback in order to improve and maintain team performance metrics.
Recruit, develop, and lead a high-performing team of Pro Sales Representatives.
Troubleshoot operational challenges, identify process improvements, and coordinate training for direct reports.
Oversee daily team operations, including workload distribution and ensuring service level quality.
Track and analyze key performance metrics, including sales, gross margin, and customer engagement, transaction volume, and adoption of digital tools (eProcurement/CMT where applicable).
Ensure consistent use of CRM and reporting tools to improve visibility into pipeline, onboarding status, and customer health.