Digital Sales & Client Experience Specialist
About The Position
Land Rover Parsippany is looking for a motivated, digitally savvy Digital Sales & Client Experience Specialist to join our growing team. This role connects today's digital customer with our showroom and sales professionals. You will communicate with prospective clients through phone, text, email, and digital channels, understand what they're looking for, provide an exceptional first impression, and help turn online interest into dealership appointments and sales opportunities. Automotive experience is not required; we are interested in talented people from a variety of backgrounds including technology, hospitality, luxury retail, customer service, inside sales, banking, wireless, real estate, fitness, and other relationship-driven industries. If you are confident communicating with people, comfortable with technology, competitive, organized, and motivated by performance, we want to meet you.
Requirements
- Strong communicator who genuinely enjoys working with people
- Comfortable using technology and learning new digital platforms
- Confident communicating by phone, text, and email
- Competitive and motivated by measurable goals
- Organized and able to manage multiple conversations and priorities
- Persistent without losing professionalism
- Coachable and interested in developing new skills
- Dependable and accountable
- Comfortable in a fast-moving environment
- Interested in building a long-term career
- Communication skills, work ethic, personality, professionalism, and ability to learn
Nice To Haves
- Automotive experience is welcome, but absolutely not required.
Responsibilities
- Responding quickly and professionally to digital customer inquiries
- Connecting with prospective clients by phone, text, and email
- Building relationships with customers throughout their shopping journey
- Identifying customer needs and purchase timelines
- Scheduling and confirming showroom appointments
- Conducting proactive outbound customer outreach
- Managing customer opportunities and follow-up using CRM technology
- Maintaining accurate customer notes and activity
- Collaborating with sales professionals and management
- Supporting digital campaigns, special events, and customer engagement initiatives
- Consistently working toward individual and team performance goals
Benefits
- Competitive hourly compensation
- Performance-based bonuses and commissions
- Paid training and ongoing coaching
- Medical and dental benefits for eligible employees
- 401(k)
- Paid vacation
- Paid holidays
- Direct deposit
- Employee service discounts
- Disability, life, and accident insurance
- Medical and dependent care Flexible Spending Accounts
- Access to pay through a mobile app
- Regular performance feedback and formal reviews
- Opportunities for professional development and advancement
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
