Digital Experience Client Advisor

U.S. Bank National Association • Minneapolis, MN

1d • $86,310 - $105,490 • Hybrid

About The Position

Builds and maintains effective long-term relationships and a high level of satisfaction with assigned client accounts. Interacts with clients and other departments to constantly improve operational standards and support client needs by contributing to strategic plans and reviews; implementing production, productivity, quality, and customer service performance standards; continually evaluating processes and procedures; making recommendations for process improvement and communicating to the client as appropriate; and providing training to clients as needed. Exercise judgment and make decisions that have positive operational impacts on the business line.

Requirements

• Bachelor's degree, or equivalent work experience
• Four to seven years of client management experience

Nice To Haves

• Detailed knowledge of business, financials, products/services and the market
• Strong relationship building and selling skills
• Strong problem-solving skills
• Thorough knowledge of account management, project management, operations and logistics
• Ability to manage multiple tasks/projects and deadlines simultaneously
• Proven customer service/relations skills, including situational leadership and dispute/conflict resolution
• Strong presentation, interpersonal, verbal and written communication skills

Responsibilities

• Contribute to strategic plans and reviews
• Implement production, productivity, quality, and customer service performance standards
• Continually evaluate processes and procedures
• Make recommendations for process improvement and communicate to the client as appropriate
• Provide training to clients as needed
• Exercise judgment and make decisions that have positive operational impacts on the business line

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree