Digital Experience Specialist

ALLO Communications • Lincoln, NE

3d • Hybrid

About The Position

At ALLO, we believe people are our biggest asset. Our team brings the ALLO mission to life because as local members of each community, we live, work, play, and volunteer right here with you. We're passionate about being involved and contributing to the success and progress of each of our GIG Communities. We pursue these passions because ALLO leaders have created a workplace where folks are valued, ideas are heard, and leaders and teammates show up for each other at work and in life. Here’s the deal: We’re looking for a creative mind to join our fast-paced team of digital disruptors. It’s our mission to give our customers and #fiberfam a truly one-of-a-kind online experience. Take everything you know about telecom and toss it out because if average, satisfactory, or standard is ok with you, this job is not. Our standard is more, further, better, and we’re not afraid of being extra. Flexibility is an important part of this gig—the way we use the internet is always changing—you need to be willing to change with it. Our team works closely with all departments at ALLO, so we need an independent go-getter who also plays well with others. We manage the entire online customer experience, whether they slide into our DMs on Instagram, send us an email, or hop on our website chat. We are there to help with a can-do attitude and an obsessive dedication to grammar. Knowledge and experience are essential. We’re looking for someone who is digitally savvy with real writing experience. You’re a great fit if you have a natural instinct for our core values: Honest, Local, Exceptional, and Hassle-Free. Advanced fiber-optic understanding isn’t required, so if going the extra mile doesn’t make you sweat and you know just how fast the online world can change, let’s talk about GIG things together.

Requirements

• College Degree or four years of professional written communication experience
• Customer service experience
• Telecom industry experience a plus
• Personal experience using social media sites: Facebook, X, Instagram, LinkedIn, YouTube, TikTok
• Professional experience representing a brand or company in a public/online forum via emails, website, or social media.
• Comfortable in public social forums
• Friendly demeanor
• Creative side
• Intuitive written abilities
• Typing accuracy and speed
• Proficient in Microsoft Office software
• Talent for always demonstrating genuine empathy and next-level support

Nice To Haves

• Advanced knowledge of spelling and grammar is preferred.
• Nearly excessive knowledge of social media platforms: Facebook, X, Instagram, LinkedIn, TikTok, and YouTube a plus.

Responsibilities

• Start each day with a customer-first mentality, then punch that clock and check your inbox.
• Kick off each day with a daily digital email to confirm our platform schedules, brainstorm, start new projects, and occasionally debate the correct pronunciation of GIF.
• Have dedicated social, chat, and email hours where you monitor and respond on all platforms.
• Maintain a 100% response rate (15 minutes or less).
• Aim to achieve impression excellence on every digital platform.
• Jump into a social brainstorming meeting, work through content questions, and add new ideas to our get-after-it list.
• Engage in PR events, social media giveaways, content creation, inter-departmental meetings, and spur-of-the-moment ideas.
• Communicate openly, track your deadlines, own your task list, and be prepared to share your accomplishments and your struggles at your check-ins.

Benefits

• Free internet
• Awesome discounts on other ALLO services
• 401(k) savings match up to 5%
• Quarterly wellness challenges with cash deposit into checking or health savings accounts
• Medical, vision, and dental with low employee costs
• Generous Earned Time Off (ETO) program
• Sponsorships for local fundraisers or philanthropy
• Tuition Assistance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree