Digital QA and Testing Analyst

Amerihealth Caritas•Edgmont Township, PA

3d•Hybrid

About The Position

The Digital QA and Testing Analyst performs manual and automated quality assurance and accessibility testing and remediation across websites, portals, and other digital experiences. The role ensures that digital experiences meet functional requirements and conform to WCAG 2.2 Level AA guidelines and applicable Section 504/508 standards. This is not a software testing position. The analyst identifies defects, documents findings, remediates issues, and validates fixes. The role requires strong English-language skills and working knowledge of digital accessibility guidelines, assistive technologies, and testing tools, as well as the ability to fix misspellings, broken links, and other content issues in a high-volume, rapidly changing environment. The position partners with content, design, development, compliance, and business stakeholders to support consistent quality, accessible user experiences, and timely remediation or removal of outdated web content and PDF documents. The work arrangement is hybrid, with at least three days in the office each week, including Tuesdays and Wednesdays. Associates working remotely or in a hybrid arrangement must have reliable high-speed internet with at least 50 Mbps download and 5 Mbps upload.

Requirements

Bachelor’s degree or equivalent work experience.
At least 1 year of manual and automated QA/accessibility testing on websites or other multi-level digital experiences using WCAG 2.0 (A/AA) or higher standards.
Strong command of the English language.
Working knowledge of digital accessibility guidelines, assistive technologies, and testing tools.
Experience using accessibility testing tools and assistive technologies such as ANDI, WAVE, screen readers, and color contrast analyzers to test pages, forms, and navigation.
Ability to fix broken links, misspellings, and other content issues.
Strong attention to detail, time management, and sound judgment, with the ability to balance multiple priorities and deadlines while maintaining quality standards.
Strong collaboration, consulting, and communication skills for partnering with content teams, developers, compliance partners, and business stakeholders.
Familiarity with HTML, CSS, and common web structures to support testing, issue identification, and communication with development teams.
Ability to support QA and accessibility processes, templates, SOPs, VPATs, and documentation that promote consistent, scalable testing practices.
For hybrid or remote work, reliable high-speed internet access with minimum bandwidth of 50 Mbps download and 5 Mbps upload.

Nice To Haves

Working knowledge of Adobe Acrobat, Adobe Experience Manager, and Adobe Workfront.
DHS Trusted Tester Certification.
Experience in health care and/or other regulated industries.

Responsibilities

Perform manual and automated accessibility testing, remediation, and validation across websites, portals, and other digital experiences in accordance with WCAG 2.2 AA guidelines and applicable Section 504/508 standards.
Execute manual and automated QA testing, reporting, and remediation across websites, portals, and digital releases; validate requirements, user flows, forms, links, navigation, and functional performance.
Partner with content, compliance, and business stakeholders to identify outdated web pages and non-compliant PDFs, and support remediation or removal recommendations when content conflicts with accessibility standards, user needs, or contractual requirements.
Create, log, and manage defects with reproduction steps, expected and actual results, environment details, severity, and supporting evidence; partner with developers and stakeholders through triage, retesting, and closure.
Conduct cross-browser, cross-device, mobile, and assistive technology testing to support consistent, accessible digital experiences and repeatable testing practices as a standard release-readiness step.
Contribute to QA and accessibility documentation, SOPs, testing standards, templates, audit-support materials, and knowledge-sharing resources; help improve repeatable processes and team readiness for ongoing compliance.
Fix misspellings, broken links, and other content issues.