Digital Program Coordinator

trane technologies • Burr Ridge, IL

26d • $68,178 - $94,640 • Hybrid

About The Position

The Digital Program Coordinator serves as the regional organization’s central operational and administrative anchor, combining service resource coordination and project administration with SaaS program management. The position supports execution, resource scheduling, financial tracking, and lifecycle administration for Trane’s connected digital solutions across the Upper Midwest customer portfolio. Work is onsite Monday through Thursday; on Fridays, employees may choose their work location based on work requirements.

Requirements

• Associate degree in Business Administration, Operations Management, Technology Management, or Construction Management, or equivalent practical experience.
• Three to five or more years of successful experience in project coordination, service resource coordination, field dispatching, or project administration.
• Experience in a technical field service organization, commercial HVAC or mechanical contracting firm, building automation system provider, or technology solutions company.
• Demonstrated experience managing project finances, including purchase orders, expense reconciliation, budget tracking, and customer invoicing.
• Familiarity with SaaS business models, recurring service agreements, or software licensing lifecycles.
• Strong organization and prioritization skills, including the ability to manage concurrent projects, schedules, and administrative requests accurately.
• Clear, professional verbal and written communication skills for coordinating with technicians, specialists, business leaders, and commercial clients.
• Proactive problem-solving and agility to identify workflow bottlenecks, investigate discrepancies, and execute corrective solutions.
• Advanced proficiency in Microsoft Office 365, including Excel, Word, PowerPoint, Teams, Outlook, and SharePoint.
• Ability to rapidly learn proprietary scheduling, ERP, and SaaS management tools.

Nice To Haves

• Bachelor’s degree.

Responsibilities

• Administer and maintain regional records for digital service agreements, recurring SaaS contracts, software licenses, platform enablement, and subscription renewals.
• Coordinate provisioning, onboarding, and activation of Trane Cloud platforms, remote monitoring applications, Trane AI integrations, and intelligent building analytics.
• Track contract renewal cycles, warranty expirations, and service agreement milestones to help prevent service interruptions or billing lapses.
• Create, configure, and maintain digital project records in enterprise resource planning and field service management software.
• Monitor project milestones, critical-path dependencies, and delivery schedules to ensure compliance with customer commitments.
• Generate, publish, and distribute weekly and monthly project status dashboards and track regional KPIs.
• Review and process project-related work orders, ensuring accurate labor and material coding before financial closeout.
• Document standard operating procedures for the regional digital operations framework and support continuous improvement initiatives.
• Schedule and support Digital team members for installation, maintenance, and emergency service calls.
• Work with the Regional Digital Help Desk to triage customer issues, automated building alerts, and connectivity interruptions.
• Collaborate with the Digital ASM and Local Service Managers to forecast monthly labor demand, review capacity constraints, and identify staffing or subcontracting needs.
• Serve as the administrative escalation contact for customer inquiries about digital agreement status, service schedules, or billing.
• Investigate service delays and administrative bottlenecks, coordinate corrective actions with internal teams, and help ensure rapid resolution.
• Coordinate communications with client facility managers regarding planned software maintenance, remote firmware updates, and onsite visits.
• Represent Trane professionally and empathetically while supporting operational excellence and customer partnerships.

Benefits

• Health insurance for employees and families, with benefits beginning on day one.
• Holistic wellness programs with incentives.
• Fertility coverage and adoption or surrogacy assistance.
• Up to 15 vacation days, paid holidays, sick leave, and additional options supporting volunteer and parental leave.
• 401(k) match.
• Educational and training opportunities through company programs.
• Tuition assistance and student debt support.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree