Digital Production Coordinator
About The Position
Under the supervision of the Senior Digital Marketing Technology Manager, the Digital Production Coordinator plays a critical leadership role in supporting the MSB cooperative with digital fundraising operational support. This position is primarily responsible for overseeing support ticket management, marketing automations, campaign management, and the deployment of digital deliverables across multiple channels. The Digital Production Coordinator will ensure the seamless support of digital production needs for the 50+ public media organization cooperative and the ongoing enhancement of marketing technology capabilities.
Requirements
- Experience working in a customer support or success capacity, especially within a ticketing system.
- Demonstrated strong communication abilities, with an emphasis on delivering professional written correspondence in customer service settings.
- Familiarity with HTML and CSS and interest in developing the skill set.
- Expertise in digital marketing analytics, reporting, and data-driven decision-making.
- Exceptional organizational, time-management, and prioritization skills; ability to handle multiple projects simultaneously in a fast-paced environment.
- Collaborative team player with high emotional intelligence and adaptability to new situations and evolving technologies.
- Experience working on cross-functional marketing or advertising teams, preferably within digital project management or digital production environments.
- Ability to build effective relationships with internal and external stakeholders.
Nice To Haves
- Experience with CRM systems preferred, particularly Salesforce, including integration with marketing automation platforms.
- Non-profit or fundraising experience is a plus, though not required.
Responsibilities
- Take the lead in assisting the Digital Production Team with handling and managing client tickets and support requests.
- Assist the Senior Manager of Digital Production in maintaining and enhancing the donation form ecosystem, including executing webpage updates, supporting client interactions, and resolving technical issues to ensure optimal performance.
- Oversee the creation, testing, and optimization of email HTML templates, landing pages, lead generation forms, and surveys to support marketing objectives.
- Identify workflow inefficiencies and operational gaps and proactively develop solutions to streamline processes and enhance team productivity.
- Support the adoption of new marketing technologies, providing training and guidance to ensure team competency and success.
- Facilitate cross-functional communication, providing timely planning information, campaign updates, and performance insights to stakeholders.
- As needed, support the management and segmentation of email lists, ensuring data accuracy and compliance with industry best practices.
- As needed, design and implement reporting frameworks to monitor, analyze, and report on the effectiveness of email campaigns and digital initiatives.
- Champion inclusion and a supportive culture in all aspects of work, modeling these values across the organization.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Number of Employees
11-50 employees
