Digital Product Specialist

Tri Pointe Homes Holdings•Irvine, CA

4h•Hybrid

About The Position

The Digital Product Specialist supports the delivery, quality, and continuous improvement of Tri Pointe Homes’ digital platforms, including websites, mobile applications, customer-facing digital experiences, and integrated marketing technologies. The role combines digital product administration, content management, user support, testing, and quality assurance to help ensure digital products meet business objectives and provide an exceptional customer experience. The specialist liaises with marketing teams, business stakeholders, development partners, and technology vendors to support enhancements, resolve issues, validate releases, and encourage adoption of digital solutions. This is an in-office position based in the company’s Irvine, California office. Team members are expected to work onsite four days per week, with one remote workday each week, in accordance with company policy. The expected base salary is $106,900–$120,600 per year, depending on experience and skillset, and the position is eligible for an annual performance-based cash bonus. Benefits for eligible team members and dependents include medical, dental, and vision coverage; health and dependent-care savings and spending accounts; paid time off and various paid leaves; life and disability insurance; a 401(k) plan with employer matching; adoption, fitness, tuition, and travel assistance; employee assistance and counseling services; and additional discounts and supplementary benefit programs.

Requirements

High school diploma or GED.
At least 4 years of experience in digital marketing or website/mobile application support.
Working knowledge of website content management systems.
Proficiency with project management and issue-tracking tools such as Jira, Asana, or similar platforms.
Working knowledge of Agile development methodologies, including Scrum and Kanban.
Working knowledge of quality assurance processes and documentation.
Understanding of test automation concepts and familiarity with automated testing tools.
Ability to track defects and perform troubleshooting and root cause analysis.
Strong written and verbal communication skills and ability to collaborate with cross-functional teams.
Analytical thinking, problem-solving, organization, and attention to detail.
Ability to manage multiple priorities in a fast-paced environment.
Ability to develop training materials and effectively educate end users.
Ability to work onsite in Irvine, California four days per week, with one remote workday each week.

Nice To Haves

Bachelor’s degree in Marketing, Business Information Technology, or a related field.
Experience with Contentful and WordPress.
Understanding of automated testing tools such as AccelQ, Playwright, Selenium, Cypress, or similar platforms.

Responsibilities

Review, prioritize, and coordinate enhancement requests, defect reports, and support tickets for websites, mobile applications, and digital platforms, aligning work with business priorities and strategic objectives.
Investigate digital product issues, reproduce defects, gather requirements, document findings, and coordinate resolutions with internal teams and external vendors.
Develop, maintain, and execute test plans, test cases, test data, and quality assurance documentation for products, enhancements, integrations, and releases.
Manually test website, mobile application, and platform enhancements, bug fixes, releases, marketing campaigns, and user experiences for functionality, usability, and performance.
Work with IT QA resources and development partners to create and expand automated test coverage.
Validate integrations among websites, mobile applications, CRM and CMS systems, marketing automation and analytics platforms, digital asset management systems, APIs, and third-party services.
Support launches through regression testing, release validation, production verification, and post-launch monitoring.
Monitor application quality, test results, system performance, and error reports; identify trends and recommend improvements to reliability, efficiency, and user satisfaction.
Manage defect intake and validation, investigate root causes, cross-reference issues with monitoring tools, prioritize remediation, and coordinate resolutions.
Create, update, and maintain website content, landing pages, and layouts in Contentful, WordPress, and other content management systems.
Provide division marketing teams with support, troubleshooting, and guidance on website content, platform functionality, and digital product capabilities.
Conduct content audits and quality reviews and recommend improvements to website accuracy, consistency, performance, and user experience.
Organize and participate in Agile ceremonies, including sprint planning, daily standups, sprint reviews, retrospectives, and requirements-gathering sessions.
Collaborate with product leadership on user stories, business requirements, use cases, acceptance criteria, release documentation, and testing strategies.
Develop training materials, release notes, user guides, and educational resources; conduct demonstrations, training sessions, and webinars for internal stakeholders.
Research digital technologies, customer experience trends, testing methodologies, and product innovations, and recommend enhancements and process improvements.