Digital Product Owner, Pharma eCommerce (Post Purchase)

Cardinal Health•Dublin, OH

About The Position

The Digital Product Owner is a key member of the team responsible for continuously improving the digital experience for Cardinal Health pharmaceutical customers. This role will collaborate with key partners to define the customer experience end-to-end and support the day-to-day SDLC operations for multiple digital capabilities. The Product Owner works cross-functionally with business analysts, UX design, UX research, marketing, operations, etc., to set a compelling vision, creatively leverage all available internal resources, act as a liaison with outside agencies where needed, and ensure execution achieves KPIs.

Requirements

Bachelor’s Degree preferred
3 - 5 years of experience in an eCommerce Product Owner role preferred
Experience with Agile Methodology
Atlassian experience preferred
Highly organized mindset to multitask on a variety of complex elements needed for the eCommerce platform.
Extreme attention-to-detail and ability to manage multiple projects & tasks simultaneously.
Excellent verbal and written communication skills, with the ability to communicate effectively across organization functions and levels and to write and prepare executive-level business correspondence.
Outgoing, confident ability to express opinions and suggestions to peers and management.
The ability to cooperate in a team environment is critical, including the ability to lead through influence.
Ability to execute in close partnership with manager and under tight deadlines.
Proven ability to interact & collaborate across multiple disciplines to accomplish a common goal.
Ability to drive teams to solutions on production/project issues, including internal customers and external vendors.

Nice To Haves

Digital transformation experience
Software development background and experience

Responsibilities

Responsible for gathering product requirements and translating those into Jira.
Ensures all applicable Jira capabilities, epics, and user stories are defined, cataloged, and executed to improve the experience of specific areas of the new eCommerce ordering platform.
Supports digital product manager in leading a cross-functional group of product experts, UX Design, UX Research, BA’s, Tech, Developers, and QA to bring the digital eCommerce strategic vision to life for Cardinal Health.
Partner with UX designers and researchers to define and create customer-centric experiences that have a direct impact on conversion and sales.
Synthesize competing priorities to help drive solutions that enable a great customer experience while driving the business.
Anticipate changes in priority and product strategy and refine goals based on team and client feedback and industry and market trends.
Coordinate efforts across internal and external organizations, including a proven ability to effectively balance multiple workstreams and cross-functional teams to achieve key deliverables.
Must be a holistic thinker who can establish and drive end-to-end strategies and initiatives encompassing multiple functions and inspire a team to do the same.
Analyze metrics and optimize online experience based on customer data.
Report on key business KPIs (Key Performance Indicators) while possessing the analytics acumen to turn these numbers into insights that drive business priorities, project initiatives and results.
Deliver recurring reviews of product roadmap and team performance to management and executive leadership.