Digital Product Owner

Manulife • Waterloo, ON

2d • Hybrid

About The Position

As a Product Owner within the Individual Insurance Digital Delivery team, you will work closely with a team of Product Owners, Delivery Teams and Business partners to deliver products, services and capabilities to our customers and advisors. This is a fast paced, changing environment where every day brings something new, and innovative ideas are encouraged. Your contributions will help evolve the customers and advisor experience through simplified and intuitive design, putting the client’s needs first by providing the right tools and solutions to facilitate a positive digital experience. In our quest to enhance and deliver new digital and self-service capabilities for our customers and advisors, your collaborative nature will bring together internal players from various functions including, but not limited to Technology, Sales, Marketing, Compliance and Operations. You possess an excellent balance of analytical, communication, and leadership skills and are comfortable challenging others to continually improve our offering.

Requirements

• 3-5 years of relevant work experience
• In-depth knowledge of Scrum and Agile Software Development Methodology and working knowledge of product development architecture
• Proficiency in the use of analytic and agile tools like Confluence, JIRA, etc.
• Managing the product backlog and prioritizing them based on changing requirements, developing user stories
• Supporting all stages of product creation including design and development
• Monitoring and evaluating product progress at each stage of the process
• Scheduling and facilitating scrum events, meetings, and decision-making processes
• Strong organizational and problem-solving skills while working in a face-paced environment with changing priorities

Nice To Haves

• Experience working in the Life & Living Benefits Insurance industry is an asset
• Excellent verbal & written communication skills including the ability to clearly articulate business needs to technical resources
• Ability to influence and resolve conflict without having direct authority; confidence to raise issues as required
• Ability to foster positive relationships and effectively lead various sized groups to attain collaborative and innovative solutions
• Proactively identify potential problems to prevent unfavorable outcomes
• Adaptable and great aptitude for change; reprioritize conflicting workloads and deliverables

Responsibilities

• Planning and delivery of products, services and capabilities for features/epics
• Identifying, decomposing, refining and prioritizing user stories while eliciting requirements from business partners and clearly identifying acceptance criteria, assumptions, risks and dependencies
• Providing clarity on the ‘What’ and ‘Why’ of customer & business needs to the delivery squad
• Conducting analysis and incorporate findings, feedback and insights from customer and business research
• Leading the acceptance testing in conjunction with business partners
• Collaborating with internal and external stakeholders to ensure successful implementation of features
• Monitoring the outcomes and experience of launched features and iterate where required
• Support, advise and mentor more junior product owners

Benefits

• health
• dental
• mental health
• vision
• short- and long-term disability
• life and AD&D insurance coverage
• adoption/surrogacy and wellness benefits
• employee/family assistance plans
• various retirement savings plans (including pension and a global share ownership plan with employer matching contributions)
• financial education and counseling resources
• generous paid time off program in Canada includes holidays, vacation, personal, and sick days
• full range of statutory leaves of absence

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed