Digital Product Manager

JPMorgan Chase & Co.•Columbus, OH

About The Position

You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations. Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients. As a Product Manager in our digital organization, you are an integral part of the team that innovates new product offerings and leads the end-to-end product life cycle. As a core leader, you are responsible for acting as the voice of the customer and developing profitable products that provide customer value. Utilizing your deep understanding of how to get a product off the ground, you guide the successful launch of products, gather crucial feedback, and ensure top-tier client experiences. With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations. Are you a visionary leader with a passion for digital innovation? Join us as a Digital Product Manager – Content Management Platform & Automated Workflows and shape the future of our product portfolio. As a key driver of our digital transformation, you’ll enhance user experiences and drive business growth. As the Digital Product Manager – Content Management Platform & Automated Workflows, you will lead the team responsible for modernizing our content management platform and creating a successful content management system that supports the quantity, quality, and speed of content delivery. You will work closely with leaders across digital, technology, customer experience, and business stakeholders to outline requirements, identify and assess potential solutions, and create a roadmap that modernizes the content platform. These experiences are foundational to the digital experience strategy and support content for all our products and services Chase has to offer for our customers.

Requirements

5+ years of experience or equivalent expertise in product management or a relevant domain area
Advanced knowledge of the product development life cycle, design, and data analytics
Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management
Ability to break down complex concepts into strategic value statements and reasons to believe
Platform product management: APIs, integrations, reusable capabilities, multi-tenant/channel considerations, and operating model thinking.
Strong and polished verbal, written, and presentations skills; ability to articulate at the right level of detail to a wide range of audiences and stakeholders
Demonstrated ability to manage tight delivery timelines and risks with calmness under pressure
Team-oriented disposition and positive attitude

Nice To Haves

Demonstrated prior experience working in a highly matrixed, complex organization
Prior experience managing platform and or working with content management systems
Familiarity with headless and omni-channel content
Familiarity with adjacent tooling: DAM, experimentation/personalization, SEO tooling, analytics, and release management
Workflow design & orchestration: ability to map content lifecycle states, stage gates, roles/permissions, routing rules, and exception handling.
AI/agentic product experience: integrating AI into products, defining guardrails and human-in-the-loop patterns, and setting measurable quality standards.
Customer obsession, digital product launch and lifecycle management experience preferred

Responsibilities

Develops a product strategy and product vision that delivers value to customers
Manages discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap
Owns, maintains, and develops a product backlog that enables development to support the overall strategic roadmap and value proposition
Builds the framework and tracks the product's key success metrics such as cost, feature and functionality, risk posture, and reliability
Act as the voice of the customer/platform user in articulating and prioritizing desired functionality
Partner with Technology teams and other key stakeholders to create the content management roadmap
Create epics and guide business analysts in user story creation and backlog grooming
Actively participate in scrum ceremonies and provide prioritization and feedback to teams
Drive product prioritization across Digital channels and X-LOB Product Groups
Critically evaluate information gathered from multiple sources and ensure consistency; determine cross impacts; distinguish user requests from the underlying user needs