Digital Product Manager - Billing and Payment Experience

Cintas • Mason, OH

9d

About The Position

Cintas is seeking a results-driven Digital Product Manager to take ownership of delivering exceptional experiences that enhance and complement our customers’ in-person and on-site interactions. In this role, you will be responsible for managing concept to delivery, the partner and customer experience related to Shop, Manage & Pay, DayBuilder, or equivalent and ensuring it aligns with the company’s mission to create a seamless customer journey.

Requirements

• Proven ability to manage the end-to-end product lifecycle and deliver results in a cross-functional environment.
• Experience working with UX teams and an understanding of user-centered design principles.
• Analytical mindset with experience leveraging data to make informed product decisions and measure success.
• Excellent communication and collaboration skills, with the ability to work effectively across teams and stakeholders.
• Passion for creating seamless customer experiences that bridge the digital and physical worlds.
• Bachelor's degree or equivalent experience
• 3-5 years of experience in product management, with a focus on customer-facing products.

Responsibilities

• Develop and execute a Product Roadmap, aligned to product goals and success metrics for Cintas user products.
• Conduct user research, analyze data, and gather feedback to inform product decisions and continuously improve the customer experience.
• Partner with stakeholders to understand the broader customer journey and ensure Cintas Products complements the on-site experience.
• Monitor product performance and customer satisfaction, using insights to iterate and enhance the product.

Benefits

• Comprehensive and competitive medical, dental and vision benefits, with premiums below the national average.
• Flexibility with four different medical plan options; one plan is offered at zero cost.
• Competitive Pay
• 401(k) with Company Match/Profit Sharing/Employee Stock Ownership Plan (ESOP)
• Disability, Life and AD&D Insurance, 100% Company Paid
• Paid Time Off and Holidays
• Skills Development, Training and Career Advancement Opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level