Digital Product Owner – Digital Experience

Alberta Blue Cross•Hybrid, AB

1d•Hybrid

About The Position

At Alberta Blue Cross® digital, we are on a mission to disrupt the way people interact with supplementary health and wellness benefits and life insurance through universally enjoyable digital experiences. We are looking for a Digital Product Owner with a strong background in digital product development and experience in working in agile teams. This role is pivotal in delivering enhanced customer experiences, improved digital capabilities and measurable business outcomes such as increased efficiency. The ideal candidate is a strategic thinker and highly organized self-starter balancing customer-centricity with data-driven decision-making to drive agile product delivery.

Requirements

Post-secondary degree or diploma in business, technology or a relevant field of study.
3-5 years of digital product management or business analysis experience with an emphasis on delivering D2C and B2B facing products or customer service applications.
Led the prioritization and backlog management of a digital product for large enterprises with complex products, cross-functional teams and continually evolving customer needs.
Extensive experience in collaborating on product strategies, roadmaps, pricing and product positioning—prioritizing product features and capabilities based on customer value and business impact in multiple markets.
Experience with insurance, healthcare, digital technologies, e-commerce, payments, or subscription businesses.
An analytical metrics-based approach to identifying, sizing and solving problems with an experimentation mindset to come up with hypotheses, test them quickly and ship the features globally.
Proficiency in Mural, Figma, Jira, Monday.com and Microsoft collaboration tools.

Nice To Haves

Passionate about creating value for customers and long-term sustainable product growth.
Advocate for universal experiences across all customer segments.
Possess an entrepreneurial spirit and continuously innovate to achieve great results.
Committed to seeking out and providing constructive feedback.
Dedicated to delivering the ultimate user experience.
Endlessly curious, challenge the status-quo and never stop asking questions.
Self-motivated learner with a commitment to explore emerging trends, tools and technologies.
Loves change and can bring clarity to any situation.
A critical thinker with strong problem-solving skills and independent self-direction.
Have an aptitude for team collaboration and open communication.
Self-motivated and proactive, able to independently drive work forward and bring clarity in fast-paced environments.

Responsibilities

Contribute to the end-to-end product lifecycle from conceptualization to launch, ongoing optimization and strategic sunsetting.
Work closely with the Digital Product Managers and business units to ensure that the product backlog is prioritized based on strategic goals.
Collaborate with cross-functional teams, including sales, marketing, UX/UI design, IT and analytics, to build and scale online storefronts that meet evolving customer needs.
Utilize analytics to monitor product performance and implement enhancements, ensuring a user-friendly experience.
Integrate our suite of products, services and customer touchpoints into the digital commerce ecosystem, streamlining purchasing processes and driving revenue growth.
Champion agile methodologies and customer feedback loops, ensuring swift iterations and continuous improvement of eCommerce features and functions.
Ensuring the overall health, optimization and scalability of digital products.
Collaborate on digital product vision and strategy and contribute to roadmaps, including standards and guidelines, based on business goals and input from stakeholders.
Prioritize projects and review work to ensure the development of features that meet business objectives and align with digital and corporate strategy.
Advocate for the product, offer insights, answer questions and provide clarification to ensure the vision is being executed.
Understand customer prospects at a deep level, what’s important to them, what are their goals, constraints and challenges, their expectations with respect to purchasing and what they wish we could do better.
Support project scoping conversations, defining required functionality, create and build end-to-end project plans, including resource allocation and planning, timelines, deployment, testing, analysis, and ongoing refinement.
Support product commercialization and GTM activities, building and managing strategic relationships with key stakeholders including customers, sales, service, administration, marketing, development and other Product Managers to define, develop, market, sell and deliver the product and the product value proposition in accordance with the company’s product release process.
Develop KPIs to measure cost, success and ROI of any features or enhancements of the digital product.
Align all product activities to achieve and surpass objectives of performance according to these metrics.
Contribute to the continuous improvement for the digital product by developing and maintaining the product backlog with a focus on business results.
Identify opportunities and make recommendations for further improvements to the customer journey to drive new customer growth and retain existing customers.
Ensure that products meet the highest standards of privacy, security, accessibility, consent, compliance and inclusiveness.
Lead product release communication and quality control with various stakeholders.
Take ownership of delivering outcomes, proactively identifying risks, dependencies, and opportunities to keep work moving forward.