Digital Product Owner
About The Position
This is an internal job posting for former Multnomah County employees on an active recall list. The Department of County Assets (DCA) is seeking a Digital Product Owner (6055 Business Systems Analyst Senior) to join the IT Web & Digital Experience (WDX) team. This role involves bridging the gap between IT and County business partners, translating strategic needs into high-quality digital services for internal and external customers. The position will lead product development initiatives to improve the usability and impact of public-facing web products, focusing on lowering barriers to service access and enhancing website accessibility, relevance, and usability of County content. This is a Limited Duration Appointment (LDA) expected to last up to 2 years.
Requirements
- Training and experience equivalent to a bachelor's degree AND five or more years of experience demonstrating the ability to perform the duties of the position (or 9 years of qualifying training/experience).
- Advanced knowledge of Drupal Information Architecture (IA) with a deep technical understanding of the Drupal entity system (sitemaps, navigation, content types, taxonomies, webforms, paragraphs, and views).
- Advanced skill in documenting business rules to define custom Drupal architecture.
- Expert knowledge of managing the end-to-end software development lifecycle for custom Drupal CMS products using Agile/Scrum.
- Advanced ability to translate a product roadmap and UX insights into precise, ready-to-implement technical user stories for Drupal developers.
- Working knowledge of Zenhub for GitHub, GitHub, and CI/CD pipelines.
- Advanced proficiency in creating and managing technical guardrails, permissions, and workflows for distributed, non-technical content editors.
- Working knowledge of design systems and component-based web architecture.
- Advanced knowledge of User-Centered Design (UCD), usability principles, and Web Content Accessibility Guidelines (WCAG).
- Demonstrated ability to interpret WCAG 2.1 and 2.2 AA standards and translate them into explicit technical user stories (e.g., ARIA labels, semantic HTML, and accessibility testing).
Nice To Haves
- Experience working as a Digital Product Owner or Business Systems Analyst within a public sector or local government environment.
- Proven experience managing vendor relationships, contract procurement, or statements of work (SOW) for technology platforms.
- Demonstrated success leading cross-functional teams through major, enterprise-scale website transformations or platform migrations.
Responsibilities
- Manage user stories, prioritize development backlogs, and collaborate with the Digital Product Manager to achieve quarterly goals and commitments.
- Define robust processes for requirements gathering, business analysis, and user acceptance testing to maintain high UI/UX standards.
- Integrate WCAG standards into the software development lifecycle and collaborate cross-functionally to ensure inclusive design.
- Act as liaison between designers, researchers, developers, and stakeholders to translate research and feedback into accessible, high-quality web architecture.
Benefits
- Eligible for overtime
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What This Job Offers
Job Type
Full-time
Career Level
Senior
