Global Banking & Markets, Transaction Banking Digital Product Manager, Associate - Dallas

Goldman Sachs•Dallas, TX

10d

About The Position

The Digital Product Manager – Associate will join the Transaction Banking division and focus on delivering payment servicing capabilities for corporate clients, operations, and client-servicing teams. The role supports the development of web- and API-based capabilities and the optimization of operational workflows and internal tools, helping clients and internal users manage payment servicing journeys seamlessly. The role partners with engineering, design, operations, and client-facing teams to improve user experiences and translate complex payment servicing needs into automated, self-service, scalable digital products.

Requirements

At least 3 years of experience in digital product management, business analysis, or directly related work.
Understanding of Agile product development methodologies.
Basic knowledge of UX/UI principles and their application to digital product design.
Proficiency with product management tools such as Jira and Confluence.
Ability to understand complex data models and perform data analysis.
Working knowledge of APIs and workflow or case-management platforms such as ServiceNow, PEGA, or Salesforce.
Detail-oriented with strong problem-solving ability.
Strong communication and collaboration skills, including the ability to work effectively with diverse teams.
Track record of balancing corporate customer outcomes, business needs, technical feasibility, and delivery.
Ability to navigate corporate environments and startups.
Experience driving rapid team and product growth.
Strong belief in the team and its mission.
Consideration for cultural differences within the team and a diverse user base.
Forward-thinking approach and ability to anticipate organizational efficiency needs.
Minimum bachelor's degree or military experience.

Nice To Haves

At least 2 years of experience working with transaction banking or payments products.
Understanding of payment messaging standards, payment rails, and operational change management.

Responsibilities

Define product requirements for self-service and automated payment servicing capabilities based on client feedback and operational and corporate needs.
Document user stories and acceptance criteria to direct and inform design and engineering resources.
Support the creation and maintenance of a detailed product roadmap aligned with broader business goals.
Monitor, drive, and report adoption of payment servicing capabilities.
Participate in backlog grooming, sprint planning, and feature prioritization to support timely delivery of enhancements.
Collaborate with UX design to ensure digital solutions meet usability and accessibility standards for corporate clients.
Present complex ideas and processes in accessible presentations to gain stakeholder alignment and advance initiatives.
Analyze user behavior, feedback, and data to refine and enhance product features.
Gather insights from client-facing and operations teams about pain points and product and process improvement opportunities.
Coordinate with engineering teams to ensure features are delivered on time and meet quality standards.
Manage inter-team and technology dependencies to mitigate project and product risks.
Develop and nurture collaborative relationships with internal partners, including business teams, product teams, legal and compliance, and enterprise technology organizations.