Digital Product Designer III
About The Position
The Digital Product Designer III leads user research and experience design across member- and provider-facing digital products and experiences. The role works with a high degree of autonomy, partnering with business stakeholders to identify customer needs, turn insights into design solutions, and drive measurable business outcomes. As the embedded research and design lead within Digital Strategy & Operations, the designer applies enterprise Human-Centered Design (HCD) standards, methodologies, governance processes, and tools. The position leads design across discovery, delivery, and post-launch optimization; translates customer insights, operational needs, market trends, and business objectives into actionable recommendations; and creates artifacts such as user flows, wireframes, prototypes, and journey maps. It partners with Product Managers, Engineering, Analytics, Operations, and business stakeholders to refine problems, evaluate solutions, and prioritize opportunities. The designer defines and monitors experience success metrics, communicates findings and recommendations to stakeholders and leadership, ensures alignment with HCD and accessibility expectations, and independently manages multiple concurrent initiatives.
Requirements
- Bachelor's degree in Human-Computer Interaction (HCI), Human Factors, Psychology, Design, User Experience, Information Architecture, or a related field; equivalent years of relevant work experience may be accepted in lieu of required education.
- Five years of experience in UX research, product design, digital experience design, or a related discipline.
- Experience conducting end-to-end user research and translating findings into digital product recommendations and design solutions.
- Experience designing digital experiences for web, mobile, portal, or application-based products.
- Proficiency with Microsoft Office products.
- Ability to partner with cross-functional product, technology, and business teams.
- Knowledge of human-centered design, design thinking, and research methodologies.
- Familiarity with usability testing, customer interviews, surveys, and other qualitative and quantitative research techniques.
- Ability to create wireframes, prototypes, workflows, journey maps, and other design artifacts.
- Proficiency with Figma and other design, prototyping, or research platforms.
- Strong understanding of accessibility, usability, and digital experience best practices.
- Ability to synthesize complex information into clear recommendations and actionable insights.
- Proficiency in defining and using customer experience metrics and analytics to support decision-making.
- Strong communication, facilitation, stakeholder management, and presentation skills.
- Ability to independently manage competing priorities in a fast-paced environment.
Nice To Haves
- Experience in healthcare, insurance, financial services, or other regulated industries.
Responsibilities
- Lead user experience design across digital products and journeys, supporting discovery, delivery, and post-launch optimization.
- Translate customer insights, operational needs, market trends, and business objectives into actionable design recommendations and digital experience improvements.
- Create user flows, wireframes, prototypes, journey maps, and other design artifacts to communicate concepts and support solution development.
- Partner with Product Managers, Engineering, Analytics, Operations, and business stakeholders to refine customer problems, evaluate solutions, and prioritize opportunities.
- Define and monitor experience-related success metrics, using customer feedback and performance data to inform continuous improvement and investment recommendations.
- Communicate research findings, design rationale, risks, opportunities, and recommendations to stakeholders and leadership audiences.
- Ensure digital experiences align with enterprise Human-Centered Design standards, accessibility expectations, governance processes, and approved research methodologies.
- Manage multiple concurrent initiatives and independently prioritize research and design activities based on business value, customer impact, and product priorities.
- Perform other job-related duties as requested.
Benefits
- May qualify for a bonus tied to company and individual performance.
- Substantial and comprehensive total rewards package.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
