Digital Product Analyst - Sales Tools
About The Position
American Express Global Commercial Services (GCS) is a leader in the Commercial Payments Solutions space and is a fast-growing segment. To maintain success, accelerating sales and driving profitable charge volume growth are critical. The Sales Enablement, Pricing and Transformation (SPT) team within the Commercial Business Enablement organization is responsible for studying business performance and uncovering practical insights to support growth. The SPT Sales Tools and Experience leads tools strategy for our 4,000+ colleagues in the field and telephone teams responsible for new sales and retention of existing business. We collaborate across the entire GCS business to accelerate growth by equipping a best-in-class B2B customer-facing organization. This includes introducing innovative solutions using technology, AI, and Machine Learning and crafting roadmaps for the most viable integrations to provide a seamless prospect and customer sales experience. We are looking for a highly motivated, strategic problem solver who sees the opportunity in every challenge. The Digital Product Analyst - Sales Tools will support the strategy, planning, and execution of Sales Enablement initiatives across sales, operations, engineering and compliance teams. This role serves as a central coordinator across workstreams, helps align priorities, manages dependencies, and ensures initiatives progress effectively from planning through delivery. The ideal candidate is highly organized, analytical, and a strong communicator with the ability to understand technology-enabled solutions, navigate system dependencies, and partner effectively with engineering and vendor teams to drive business outcomes. Success in this role will be measured by the ability to drive execution against key initiatives, improve operational efficiency, maintain strong stakeholder alignment, and contribute to product adoption and business outcomes.
Requirements
- Highly organized
- Analytical
- Strong communicator
- Ability to understand technology-enabled solutions
- Ability to navigate system dependencies
- Ability to partner effectively with engineering and vendor teams to drive business outcomes
Responsibilities
- Support the strategy, planning, and execution of Sales Enablement initiatives across sales, operations, engineering and compliance teams.
- Serve as a central coordinator across workstreams.
- Help align priorities.
- Manage dependencies.
- Ensure initiatives progress effectively from planning through delivery.
- Drive execution against key initiatives.
- Improve operational efficiency.
- Maintain strong stakeholder alignment.
- Contribute to product adoption and business outcomes.
Benefits
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
