Digital Presence Tech

Ventura County•Ventura, CA

13d

About The Position

Under general supervision, the Digital Presence Tech performs specialized technical, administrative, and communications support work to audit, claim, standardize, and centralize the Ventura County Health Care Agency’s online business presence. The role works with former site owners, agency staff, and search-platform support teams to correct public-facing facility information, including locations, contact details, operating hours, and ownership credentials, across Google Maps, Bing, Apple Maps, and related platforms. This Extra Help position supports a short-term, high-priority special project for the Public Information Office. It focuses on managing sensitive organizational digital assets, resolving ownership disputes involving former operators, and handling confidential operational data related to agency facility transitions. The employee is expected to work independently, exercise sound judgment, communicate effectively with internal and external stakeholders, and adapt to changing project and agency communications priorities. The position provides technical, research, project coordination, and communications support; assists with agency communications materials, websites, and social media; and manages digital facility listings and location data. It also documents listing governance processes and trains staff for ongoing maintenance. The position is with the Health Care Agency – Administration; the payroll title is Technical Specialist II-PH. Extra Help employees are temporary, are not regular County employees, are not eligible for County benefits, and may work a maximum of 720 hours per fiscal year.

Requirements

Meet the knowledge, skills, and abilities through an appropriate combination of education and/or experience.
Either an associate’s degree or higher from an accredited college or university in media communications, business administration, information technology, computer information systems, graphic design, or a closely related field, plus one year of professional full-time experience in marketing, media relations, graphic design, or a related communications role; or three years of professional full-time experience in one of those areas.
Some professional or internship experience managing multi-location Google Business Profiles, local search engine optimization (SEO), or digital marketing assets.
Experience navigating websites, online databases, digital platforms, content management systems, business directories, mapping applications, or other web-based systems.
Demonstrated ability to organize and track multiple assignments, maintain accurate records, follow established procedures, and meet deadlines.
Intermediate proficiency in Microsoft Word, Excel, and PowerPoint.
Ability to collect and evaluate information and develop reasonable recommendations.
Ability to communicate effectively, orally and in writing, with employees, clients, the general public, and agency personnel.
Ability to establish and maintain cooperative working relationships with coworkers, clients, and the public.
Ability to independently manage time and organize, analyze, and standardize multi-location dataset records using spreadsheet applications.
Ability to logically troubleshoot listing ownership disputes, account lockouts, and mapping inaccuracies.
Ability to exercise discretion and maintain confidentiality regarding internal organizational transfers and agency IT assets.

Nice To Haves

Experience using Adobe Creative Suite, including Premiere Pro or Photoshop, or editing and design tools such as CapCut, Final Cut Pro, DaVinci Resolve, and Canva to create marketing materials, brochures, newsletters, infographics, and data visualizations.
Experience managing online business listings, local SEO, and digital presence for a healthcare department or operation.

Responsibilities

Provide technical, research, and project coordination support to the Health Care Agency Public Information Office for communication initiatives, special projects, and campaigns.
Assist with research, preparation, and dissemination of public-facing information, including website content, informational materials, presentations, reports, and other communications products.
Support the development, review, and maintenance of agency communications materials to ensure accuracy, consistency, accessibility, and alignment with County standards.
Assist with agency websites and social media platforms and keep them updated with engaging, culturally appropriate content.
Collect, record, and analyze information related to the agency’s online business presence and digital location data.
Research and identify existing, duplicate, and inaccurate business listings across healthcare directories and online search platforms such as Google Maps, Bing, and Apple Maps.
Initiate and track formal ownership transfer requests from former owners to the official County organizational account.
Coordinate platform verification steps, such as phone, postcard, and domain validation, when necessary.
Construct and validate bulk upload files in CSV or XLSX format to standardize facility names, addresses, telephone numbers, operating hours, suite numbers, ownership information, and healthcare service attributes.
Research legacy, duplicate, or inaccurate clinic map pins and coordinate updates to improve accurate public-facing facility information and patient navigation.
Maintain detailed project tracking records for account access credentials, verification statuses, and platform resolution logs.
Develop standard operating procedures and reference materials for business listing ownership, verification, data standardization, and ongoing maintenance.
Train staff to support long-term listing governance.
Serve as the primary point of contact for platform support specialists and staff to navigate verification delays, resolve ownership disputes, and align digital assets with County standards.
Perform other related duties as required.