Digital Portfolio Delivery Manager

Bank of America•Charlotte, NC

1d•Onsite

About The Position

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! This job is responsible for leading a team to maximize the value delivered through multiple programs and/or value streams within a small, less complex delivery portfolio. Key responsibilities include managing and developing the team through coaching, mentoring and feedback, aligning strategy, and execution by applying Lean and systems thinking approaches to strategy, investment funding, portfolio operations, and governance. Job expectations include managing the portfolio, ensuring compliance to standards, and driving continuous improvement to operations and governance. Position Summary: Client Facing Digital Marketing (CFDM) develops and manages Bank of America’s digital marketing platforms, including Bank of America website experiences, content management systems, and customer offers. The Portfolio Manager for CFDM is accountable for end-to-end portfolio delivery—from intake, requirements, estimation, and funding alignment through planning, execution, release, and outcome tracking. The role leads a team of business analysts, delivery leads, and release train engineers and establishes the operating routines, controls, and metrics needed to deliver a diverse book of work predictably. This professional oversees both programs owned by CFDM and work CFDM delivers as a service provider to partners, ensuring clear accountability across scope, schedule, cost, quality, risk, and dependencies.

Requirements

10+ years’ experience leading complex technology portfolios, programs, or large-scale delivery efforts involving multiple applications, teams, and stakeholder groups
Demonstrated people leadership experience managing and developing business analysts, delivery leads, project or program managers, or release train engineers
Strong command of portfolio and program management disciplines, including intake, estimation, requirements, roadmap planning, funding, financial management, resource planning, risk management, governance, and executive reporting
Proven ability to convert business strategies and roadmaps into executable, funded delivery plans with clear scope, milestones, dependencies, and measurable outcomes
Experience managing work across both direct ownership and service-provider delivery models, with clear accountability between sponsoring and executing organizations
Ability to navigate technical, architectural, and business discussions; connect impacts across systems; influence decisions; and build consensus on scope, design, sequencing, timing, and cost
Strong understanding of Agile and Lean delivery practices, release train operations, and iterative software development lifecycles
Demonstrated success managing multiple competing priorities in a fast-paced environment while maintaining attention to detail and executive-level visibility
Strong written, verbal, facilitation, negotiation, and relationship-management skills, including the ability to communicate effectively with senior stakeholders
Experience identifying and escalating delivery, financial, operational, compliance, and dependency risks with clear options and recommendations
Proficiency with portfolio and delivery tools such as Jira, AgilePlan, Jira Align, Microsoft Project, Microsoft 365, Copilot, and Octane, or comparable platforms

Nice To Haves

Experience in banking or financial services, particularly within digital technology, digital marketing, client-facing web experiences, or content platforms
Working knowledge of content management, digital experience, personalization, offers, or marketing technology ecosystems
Experience using metrics, automation, and AI-enabled tools to improve requirements quality, planning efficiency, delivery predictability, and reporting

Responsibilities

Directs and leads a delivery team aligned to a portfolio and mentors Delivery Leads
Manages and improves portfolio operations and governance processes, ensuring risks and roadblocks are escalated and resolved quickly
Builds relationships with business and technology executives across multiple organizations, as well as Compliance and Risk
Partners with the key stakeholders and leaders to define the vision and creating the portfolio roadmap aligned to strategic goals
Provides status updates and reporting for the portfolio to stakeholders and leadership pertaining to the desired outcomes, delivery, risks, issues, and schedule
Manages overall portfolio financials, Profit and Loss (P&L), and performance
Ensures adherence with Enterprise Change Management standards
Own the end-to-end delivery lifecycle for the CFDM portfolio, including intake, estimation, requirements, funding, planning, execution, release readiness, implementation, and closure
Lead, coach, and develop a team of business analysts, delivery leads, and release train engineers; establish clear roles, priorities, routines, and performance expectations
Drive execution for programs owned by CFDM and coordinate delivery for work CFDM performs as a service provider to other organizations
Models an inclusive environment for employees and clients, aligned to company Great Place to Work goals.
Demonstrates deep process knowledge, operational excellence and innovation through a focus on simplicity, data based decision making and continuous improvement.
Communicates enterprise decisions, purpose, and results, and connects to team strategy, priorities and contributions.
Ensures proper risk discipline, controls and culture are in place to identify, escalate and debate issues.
Provides inspection, coaching and feedback to motivate, differentiate and improve performance.
Actively manages expenses and budgets in alignment with objectives, making sound financial decisions.
Assesses talent and builds bench strength for roles across the organization.
Delivers results by effectively prioritizing, inspecting and appropriately delegating team work.