IT Portfolio Delivery Team Manager

King County • Chinook Building 401 5th Avenue Seattle, WA

1d • Hybrid

About The Position

King County Department of Information Technology (KCIT) is seeking an IT Portfolio Delivery Team Manager to lead a team of IT program and project managers in our Portfoio/Program/Project Management Office (PMO). The ideal candidate has expertise in IT program and project management and the delivery of outcomes through Agile and traditional methodologies; coaching and managing the performance of senior technical professionals; and providing exceptional customer service. This position will report directly to the Principal IT PMO Manager in Business & Operations Services and will assist in the management of KCIT’s enterprise portfolio of technology programs and projects. We partner with all of the Executive-branch departments and separately-elected agencies within the King County government in executing and successfully delivering complex, high-impact projects and technology solutions that provide value to the community we serve.

Requirements

• 5 or more years managing IT Program/Project Managers as direct reports
• 7 or more years as an IT Project/Program Manager (or equivalent experience) demonstrating experience leading IT-related projects
• Advanced knowledge of project management principles and techniques
• Experience leveraging multiple project and program delivery methodologies and frameworks, including waterfall, Agile/Scrum, and hybrid
• Experience leading vendor sourcing, negotiation, and contracting activities (including competitive procurements), managing vendor performance, and controlling contracted deliverable quality and formal acceptance processes during an IT project
• Demonstrated ability to establish and maintain effective relationships with direct reports, senior leadership, business partners, and other stakeholders
• Ability to develop and oversee implementation of work plans with competing project priorities, anticipating and adjusting for risks and issues
• Ability to work collaboratively, maneuvering through complex situations effectively
• Strong written and verbal communications skills
• Demonstrated experience working with and/or leading cross-functional teams focused on excellence in customer service; engaging, educating and exciting staff with passion and commitment
• Skilled people manager and coach with strong communication skills, able to listen to direct reports and help them to perform and grow
• Ability to read situations quickly; resolving conflicts using facts and diplomacy

Nice To Haves

• Project Management Professional (PMP), Program Management Professional (PgMP) or Portfolio Management Professional (PfMP) certification
• Scrum (CSM, CSPO, PSM) or other Agile certification
• Change Management experience, expertise and/or certification
• Lean Six Sigma certification (Green Belt or higher)
• Prior experience in public sector/government IT organizations

Responsibilities

• Ensure project teams provide adequate visibility of their progress (e.g. through optimization of Portfolio Management software and KPI reporting).
• Audit project data to uncover issues and challenges and make recommendations to increase efficiency and ensure successful project delivery.
• Oversee risks and issues and assist PMs in addressing them.
• Define PM allocations to meet project requirements at any stage.
• Ensure the proper, ongoing management of project resource allocation, including adjustments based on emerging business or technical opportunities and challenges.
• Identify professional development requirements for PMs and work on a plan to address them.
• Measure and report the progress of teams and individuals in meeting their goals and provide feedback.
• Contribute to improvements of organizational processes.
• Support the management of KCIT’s portfolio of active projects, planned projects, and managed work efforts (CapEx and OpEx).
• Support performance objectives, KPIs/metrics, and Visual Management to drive employee engagement, customer satisfaction, time to release and productivity.
• Support KPI reporting to track and communicate overall portfolio performance and status, providing a comprehensive and prioritized view of managed work efforts.
• Support the rollout, configuration, effective use, and continuous improvement of Project and Portfolio Management tool (Planview PPM Pro).
• Support the development of processes to manage project prioritization for the enterprise.
• Work with KCIT Customer Success Managers to share information, ensure project alignment with business priorities, capabilities, and resources, and elicit feedback for continuous improvement.
• Support the application and continuous improvement of KCIT’s Project Management Delivery Framework.
• Ensure that IT project managers deliver all projects and managed efforts in alignment with KCIT’s Project Management Delivery Framework in order to meet governance obligations and maintain focus on delivering successful project outcomes transparently and predictably for our business partners.
• Support the optimization of project planning, vendor management, resource engagement, project risk identification and control, decisions and issue resolution.
• Support raising the maturity level of the Project Management organization by mentoring, guiding, and driving continuous improvement.
• Support an environment of collaboration, successful delivery and continuous improvement.
• Act as point of escalation and clear impediments for project/program teams.
• Recruit and onboard new PMO team members.
• Supervise, mentor, and develop project managers.
• Determine, track, and report individual and unit performance goals.

Benefits

• Employees will have access to shared workspaces at various King County facilities.
• King County has a robust collection of tools and resources to support when working remotely.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed