Digital Transformation Delivery Manager

Blink • Boston, MA

3d • Hybrid

About The Position

We're looking for candidates in Boston, with some flexibility required for meetings in all US time zones and Europe. At Blink, we're not just closing the digital divide; we're reconnecting distributed organisations, enabling seamless communication, and re-engaging employees like never before. Blink, a mobile-first employee experience platform, puts everything employees need right in their hands. With teams in Boston, London, and Sydney, we're making waves worldwide, partnering with industry leaders like McDonald’s, Domino’s and JD Sports.

Requirements

• 6+ years of experience
• Resourceful, inquisitive and a fast learner, who can easily connect with our customers.
• Able to pick up new concepts quickly and empathize with customer pain points.
• Comfortable in a start-up environment, able to operate with a level of ambiguity, and not afraid to get hands-on in the details as needed.
• Previous experience successfully delivering software implementation projects, working with large enterprise customers within a B2B software business.
• Strong project management skills: able to consistently meet or exceed deadlines, manage multiple priorities in a fast-paced environment, and follow up with customers with clear, concise communication.
• Strong understanding of change management principles, with experience driving organizational change in large enterprises.
• Excellent communication and interpersonal skills, with the ability to influence and build relationships at all levels of an organization, including C-suite.
• Strategic thinker, able to align technology solutions with business objectives and drive measurable value.
• Strong technical and digital skills, with proficiency in data analysis and using insights to inform decision-making and strategic planning.
• Passionate about sharing insights within the team.
• Adept at influencing and persuading stakeholders at all levels of the customer organization, and successfully driving business and organizational change.
• Knowledge of SaaS software best practices and awareness of the typical customer lifecycle within the sector.
• Excited to be involved in a scaling Professional Services function and business, where you can share ideas and drive growth.
• Empathetic, sincere and emotionally intelligent about solving customer problems.
• Experience in a metric-driven environment, held accountable for the success of your projects.
• Ruthlessly organized, able to balance competing tasks, provide regular updates and represent Blink as a world-class product.
• A self-starter, eager to learn and thrive in a high-functioning team, with the autonomy to run complete, complex project lifecycles.

Nice To Haves

• Project management qualifications beneficial.

Responsibilities

• Lead and manage the implementation of Blink for large-scale enterprise accounts across all delivery phases, from planning to deployment to hypercare.
• Build and own deep relationships with executive and C-level stakeholders, both internally and externally, quickly establishing trust across large, complex organizations.
• Understand each customer's business priorities, concerns and motivations, and flex your approach to align with their wider strategy and initiatives.
• Support with building foundations for new professional services offerings within the team, and support Customer Success with use case discovery and scoping.
• Collaborate closely with the sales team to support RFPs and prospect conversations, offering strategic insights and ensuring alignment between customer needs and our product capabilities.
• Anticipate challenges and issues ahead of time, and take proactive steps to keep all projects on track for a successful outcome and find innovative ways to resolve pain points.
• Deliver content to support implementations, such as demos, presentations, workshops, webinars, meetings and training.
• Collaborate cross-functionally with our Product, Data & Analytics, and Engineering teams to ensure the delivery of all technical and integration components of an implementation.
• Collect and analyze customer feedback to identify trends, pain points and opportunities for product improvement, and work with internal teams to influence the product roadmap.
• Track customer satisfaction, adoption and engagement, and identify ways to continually improve the service and experience.
• Serve as a senior leader within the implementation team, mentoring junior team members and sharing best practices to elevate overall team performance.
• Apply project learnings to build and enhance our team methodology and processes, always striving to improve the customer experience.
• Share your knowledge and expertise in implementation and project management across the wider Blink team, contributing to internal implementation processes and assets.

Benefits

• A competitive salary.
• Generous equity allocations with significant upside potential.
• 20 day's leave + public holidays.
• A generous plan to help you save for a bright future.
• Private health insurance- we'll pay for your medical, dental, and vision coverage.
• Enhanced parental leave.
• Additional time off between Christmas and New Year.
• The ability for you to grow, learn and solve a variety of challenges, working in a supportive environment with smart, talented people.
• Social events (lunches, breakfasts, nights out).

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed