Digital Patient Insights Product Owner

Sanofi•Toronto, ON

3d•Hybrid

About The Position

This role focuses on the digital experience of patients and/or consumers who could benefit from Sanofi specialty therapies. As part of the Patient Insights team, you will be accountable to provide the data, systems, and analytical tools to identify and resolve issues encountered by patients/consumers on their health journey. The ideal candidate will possess a strong background in Data and Analytics and a passion for driving innovation through data-driven solutions, professional experience with AI/Gen-AI, multiple years of experience managing and influencing both Business and Digital stakeholders, and a demonstrated ability to drive consensus, navigate competing priorities, and secure buy-in for strategic initiatives. As the Patient Insights Product Owner, you will lead Gen-AI/talk to data patient use cases and impact assessment of key digital patient experience products/initiatives. In this role, you will co-define product strategy with the business, plan the corresponding roadmap, drive product delivery, and measure/optimize business impact. Additionally, you will take an active role in the delivery by leading business reviews, articulating digital concepts and ROI to non-technical stakeholders, and navigating and resolving conflicts between competing stakeholder priorities, making data-driven recommendations that balance business value, technical feasibility, and resource constraints.

Requirements

Bachelor’s degree with 5+ years relevant experience (including internships, school external partnerships are in scope)
Ability to rapidly understand key business processes and their corresponding data flows
Proficiency in reading, evaluating SQL logic and corresponding output
Proficiency in developing semantic data models, providing business descriptions for fields, measures (to be leveraged by different AI models)
Proficiency in Hypothesis testing, A/B testing methodologies, and experimental design for impact assessments
Knowledge of KPIs, hierarchies, and the understanding of data relationships
Hands-on experience in AI/Gen-AI (e.g., understanding of LLM frameworks and RAG architecture for GenAI applications)
Track-record of problem-solving & overcoming roadblocks in a complex environment, with a “get things done” mindset
Strong cross-functional leadership & influencing skills including an ability to work efficiently cross-functionally with: Internal/external data engineers to test outcomes and recommend enhancements, Business stakeholders to understand business priorities and pull through digital solutions
Proven ability to build credibility and trust with business stakeholders: Translating technical complexity into business value and strategic impact, Delivering on commitments and managing stakeholder expectations proactively
Demonstrating business acumen and understanding of commercial/medical priorities
Strong verbal and written communication skills

Nice To Haves

Proficiency in Python or R for data analysis and automation
Pharmaceutical and/or Patient Support Services experience, e.g., knowledge of healthcare data privacy regulations
Salesforce/CRM knowledge
Experience in Agile development processes and DevOps methodology / principals
Snowflake experience

Responsibilities

Collaborate with cross-functional teams to gather requirements, drive technology strategy, and deliver tailored digital solutions
Capture business needs and impact to support the business case creation
Assess the risks of various solutions and prioritize competing business demands
Elicit and document requirements
Create prototypes and codesign innovative solutions
Define, set up, and validate that the solution meets functional and non-functional requirements
Own the assessment and prioritization of Patient/Consumer use cases for analytics and AI solutions, ensuring alignment with Patient Experience strategic goals
Contribute to the design and implementation of the end-to-end product vision and delivery based on impact assessments
Help standardize and deliver digital products with a focus on the patient/consumer experience analytics and AI
Promote architectural consistency and usability standards; define and execute test cases
Proactively monitor industry, functional, and technology trends
Assist in managing the product roadmap, including budget planning, resource allocation, and feasibility assessments
Provide consultative support on business-led technology initiatives
Identify opportunities for business-led delivery; coach employees to make use of technology and information