Digital Operations Specialist

Leader Bank•Arlington, MA

2d•$56,000 - $68,000

About The Position

Leader Bank is seeking a Digital Banking Operations Specialist to support the day-to-day operations of its digital banking products and services. This role is responsible for delivering a seamless and secure client experience through digital onboarding, payment support, account servicing, risk review, and operational excellence. The ideal candidate is detail-oriented, client-focused, and committed to delivering exceptional service while maintaining compliance with regulatory requirements, Bank policies, and internal controls. As Leader Bank continues to expand its digital banking capabilities, this role will play a key part in supporting products, services, and operational initiatives that enhance the client experience and drive operational efficiency.

Requirements

Proficiency with Microsoft Office applications and ability to learn new systems and technologies.
Ability to work independently and collaboratively in a fast-paced environment.

Nice To Haves

Experience in banking, financial services, fintech, deposit operations, payment operations, card services, fraud prevention, customer operations, or a related operational environment preferred.
Knowledge of digital banking services, deposit operations, card processing, payment operations, dispute management, fraud monitoring, or related operational functions preferred.
Experience supporting customer onboarding, account servicing, payment processing, or client support activities preferred.
Strong attention to detail, organizational skills, and ability to manage multiple priorities while maintaining accuracy.
Strong verbal and written communication skills with a client-focused mindset.

Responsibilities

Manage digital account opening, onboarding, and funding activities while ensuring a seamless client experience and adherence to Bank policies and procedures.
Perform customer due diligence and risk review activities, including CIP, KYC, OFAC, identity verification, fraud monitoring support, and escalation of potential suspicious activity in accordance with Bank procedures.
Support digital banking products and services, including transaction limit requests, external transfers, payment operations, card servicing, dispute management, and related operational functions.
Administer deposit servicing activities, including account maintenance, check orders, brokered CDs, beneficiary updates, and other client servicing functions.
Deliver exceptional client service by responding to inquiries, resolving issues, and collaborating with internal departments and third-party partners.
Participate in system testing, process improvement initiatives, product enhancements, and operational projects that support the Bank’s digital banking strategy.
Maintain compliance with all applicable regulations, policies, and internal controls while supporting additional operational and client service functions as assigned to meet evolving business and departmental needs.