Technology Support & Digital Operations Specialist

Meta Care Inc•Clearwater, FL

2d•Hybrid

About The Position

Meta Care is seeking a Technology Support & Digital Operations Specialist to provide IT support and manage digital operations. This role serves as the first point of contact for employee technology issues, assists with onboarding and offboarding, performs Microsoft 365 administration, supports telecommunications, manages technology inventory, and provides digital media and executive support. The ideal candidate will have 1-3+ years of IT support experience, a strong understanding of Windows and Microsoft 365, and excellent customer service skills.

Requirements

1–3+ years of IT support, help-desk, desktop support or Microsoft 365 experience.
Strong working knowledge of Windows and Microsoft Office/Microsoft 365.
Familiarity with Outlook, Teams and OneDrive.
Experience troubleshooting common computer and user problems.
Comfortable working with remote employees.
Strong customer-service and communication skills.
Organized and able to follow detailed checklists and procedures.
Able to work independently and know when an issue should be escalated.
Comfortable learning new software and cloud-based systems.
MFA/Authenticator administration experience.

Nice To Haves

Microsoft 365 administration experience.
Microsoft Entra ID/Azure AD familiarity.
Experience with VoIP or business telephone systems such as NUSO, RingCentral, 8x8 or similar.
Experience with remote-support tools such as Splashtop.
Basic cybersecurity/security-awareness experience.
Experience running phishing simulations or security-awareness campaigns.
Healthcare or HIPAA-regulated environment experience.
Experience recording or editing podcasts, webinars or YouTube videos.
Familiarity with basic video/audio editing tools.

Responsibilities

Serve as the first point of contact for routine employee technology issues.
Troubleshoot Windows, Microsoft 365, Outlook, Teams, OneDrive, browsers, printers, peripherals, cameras, microphones, and related applications.
Assist employees with password resets, account lockouts, MFA and Microsoft Authenticator.
Resolve common workstations, connectivity, software, and user-access problems.
Escalate advanced infrastructure, networking, security, or server issues to the Senior Systems Administrator.
Document support issues and resolutions through Meta Care's IT ticketing system.
Coordinate IT setup for new employees located throughout the United States.
Prepare and track laptops and other equipment.
Conduct remote Day 1 technology onboarding.
Configure Microsoft 365, Outlook, Teams, OneDrive, shared mailboxes, email signatures and standard applications.
Assist users with MFA and Microsoft Authenticator enrollment.
Configure standard Meta Care bookmarks and applications.
Coordinate access to systems such as UltraVisit, ADP, eFAX and other company applications.
Configure telecommunications applications and test cameras, microphones and remote connectivity.
Execute documented employee offboarding procedures, including account/access changes and equipment recovery under established IT policies.
Maintain accurate onboarding/offboarding and equipment records.
Perform routine Microsoft 365 user administration.
Assist with users, licenses, groups, shared mailboxes and permissions.
Support Outlook, Teams, OneDrive and SharePoint users.
Assist with MFA enrollment and routine identity-management tasks.
Administer security-awareness training and scheduled phishing-simulation campaigns under the direction of IT leadership.
Maintain documentation and assist with periodic access and account reviews.
Assist with routine NUSO user and phone configuration.
Set up new users and assigned telephone numbers.
Configure standard routing, voicemail, hunt groups and failover rules using established procedures.
Train new employees on the NUSO communications application.
Maintain Meta Care's telephone-number and routing inventory.
Escalate complex telephony and routing issues to the Senior Systems Administrator.
Maintain accurate laptop, monitor, accessory and other technology asset records.
Coordinate equipment preparation, shipping, assignments and returns.
Inspect returned equipment and prepare equipment for reuse.
Track warranty and replacement information.
Help maintain standardized workstation configurations.
Assist Meta Care leadership with podcasts, webinars and video presentations.
Configure microphones, cameras, lighting and recording software.
Assist with recording Teams/Zoom/video sessions.
Perform basic editing of recorded video and audio.
Prepare and upload approved content to YouTube and other designated platforms.
Assist with titles, descriptions, captions, transcripts, thumbnails and scheduling.
Maintain an organized archive of company video and audio content.
Provide technical support during management presentations, webinars and recordings.