Technology Support Specialist

The Battery Network

4d•$56,000 - $68,000•Remote

About The Position

The Technology Support Specialist, reporting to the Manager, Technology Operations, will provide technical assistance and support for end-users within the organization. This role is responsible for troubleshooting hardware and software issues, monitoring and maintaining Technology Services systems and services, and implementing solution to ensure efficient and reliable technology operations. The Technology Support Specialist will also contribute to improving Technology Services processes, managing user accounts, and delivering excellent customer service to all team members.

Requirements

Minimum three (3) years' experience in Technology Services support or a similar role; OR Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent experience.
Minimum three (3) years' experience with Microsoft 365 applications and cloud services (e.g., Teams, Exchange, OneDrive).
Ability to document technical solutions clearly and concisely.
Must be authorized to work lawfully in the United States for The Battery Network, with or without sponsorship.

Nice To Haves

Experience administering Microsoft 365 (e.g., Entra, Intune, Defender, Purview, Exchange, Teams, and SharePoint).
Experience in Azure DevOps preferred.
Proficiency in troubleshooting hardware, software, and network-related issues.
Strong proficiency with Microsoft Office Suite.
Strong problem-solving and analytical skills.
Excellent communication and customer service skills.
Experience with cybersecurity awareness and best practices.
Experience working in a team-oriented, collaborative environment.
Experience with Technology Services support tools, such as ticketing systems, and remote desktop software.
Proficiency in troubleshooting and maintaining Windows operating systems.
Basic knowledge of ERP and CRM systems is an advantage.
Familiarity with system integrations and cloud-based platforms.
Strong organizational skills with attention to detail.
Strong customer service skills.
A quick learner with the ability to efficiently learn business concepts and adapt to an innovative environment where processes may change.
Ability to manage multiple support requests effectively; ability to effectively prioritize and execute tasks.
Eagerness to learn and adapt to new systems and processes quickly.
Excellent time management and prioritization skills.
Strong interpersonal skills to interact with a diverse team.
Interested in and able to flourish in a mission-based organization where culture and values are paramount in importance.
Be eager to join a team that embraces diversity, equity and inclusion as core values and fosters a culture of collaboration and innovation.

Responsibilities

Provide first-level technical support to resolve service, hardware, software, and network-related issues for end-users.
Monitor and respond to Technology Services support requests through the ticketing system in a timely manner.
Configure, install, and maintain Technology Services equipment, including desktops, laptops, mobile devices, and peripherals.
Assist with managing user accounts, permissions, and access across various systems.
Support Technology Services infrastructure, including networks, applications, and cloud-based services.
Collaborate with the Manager, Technology Operations to implement and maintain Technology Services policies and procedures.
Identify and recommend improvements to Technology Services processes and workflows.
Document technical issues and solutions to contribute to a knowledge base for future reference.
Assist with employee onboarding by setting up Technology Services resources and providing training on systems and tools.
Ensure Technology Services equipment and systems are secure and comply with organizational standards.
Support upgrades and deployments of new applications and services.