Digital Support Specialist

TEKsystems • Colorado Springs, CO

4d • $20 - $20 • Onsite

About The Position

This is a high-volume inbound call center role within our client's Digital Support department. While the team also handles chat and secure messaging, these employees will be focused exclusively on phone support. The position is approximately: 70% customer service/member support, 30% technical troubleshooting. The technical aspect is not advanced IT support. Most calls involve helping members navigate the mobile app, reset passwords, recover usernames, troubleshoot login issues, navigate device settings, clear cache/cookies, or assist with MFA (multi-factor authentication) issues.

Requirements

• Recent customer service experience
• Contact/call center experience preferred
• Financial Services Experience
• Critical thinking skills
• Troubleshooting/problem solving mindset
• Service Mentality
• Reliable Transportation
• Ability to work Saturday's as needed
• Basic IT Knowledge

Responsibilities

• Guiding members through the mobile app
• Password Resets
• Username Recovery
• MFA Troubleshooting
• Basic Mobile phone navigation
• Account access issue
• Clearing caches/cookies

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed