Digital Banking Support Specialist
About The Position
Redwood Capital Bank is seeking a customer-focused, tech-savvy individual to join our team as a full-time Digital Banking Support Specialist. In this role, you’ll provide day-to-day support for the Bank’s consumer and commercial digital banking services, including online and mobile banking, digital payments, and treasury management services. You’ll assist customers and employees with questions and troubleshooting, support customer onboarding and product maintenance, and help ensure digital banking issues are resolved accurately and efficiently. We’re looking for someone who enjoys helping people, is comfortable learning and working with technology, and has strong problem-solving and communication skills. This position works closely with our Digital Banking Solutions Manager and other departments throughout the Bank to provide a positive digital banking experience for our customers.
Requirements
- Customer-focused
- Tech-savvy
- Strong problem-solving skills
- Strong communication skills
- Comfortable learning and working with technology
Nice To Haves
- Prior banking experience
- Prior digital banking experience
- Prior treasury management experience
- Prior customer service experience
- Prior operations experience
- Prior technology-related experience
Responsibilities
- Provide day-to-day support for the Bank’s consumer and commercial digital banking services, including online and mobile banking, digital payments, and treasury management services.
- Assist customers and employees with questions and troubleshooting.
- Support customer onboarding and product maintenance.
- Help ensure digital banking issues are resolved accurately and efficiently.
Benefits
- Paid time off
- Paid holidays
- Health benefits
- 401(k) retirement plan with employer match
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
