Digital Banking Specialist

National Cooperative Bank. N.A. • Hillsboro, OH

1d

About The Position

Act as primary liaison post-sale to ensure proper set up and training of all new and existing digital banking clients. 100% Complete setup and on-going maintenance of all digital banking products and services Research and troubleshoot customer issues Customer training Support and assist team operations in projects and assignments

Requirements

• 3+ years financial services experience preferred
• Digital banking products/services experience
• Customer service experience
• Payments industry knowledge
• Deposit account servicing experience
• Ability to multi-task
• Knowledge of Microsoft Office suite
• Well organized
• Strong customer service skills
• Strong communication skills, both written and verbal

Responsibilities

• Act as primary liaison post-sale to ensure proper set up and training of all new and existing digital banking clients.
• Complete setup and on-going maintenance of all digital banking products and services.
• Research and troubleshoot customer issues.
• Provide customer training.
• Support and assist team operations in projects and assignments.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed