Digital Operations Specialist I

Peoples Security Bank & Trust Company • Moosic, PA

2d • Onsite

About The Position

Responsible for performing various duties to support the Digital Operations function; coordinating work within the department, as well as with other departments; reporting pertinent information to the immediate supervisor; responding to inquiries or requests for information. This role provides telephone support for branch staff and customer support lines, and supports, processes, and maintains various electronic banking functions including ACH/Wire maintenance, Remote Deposit, BillPay, Online Banking, and the Telephone Banking system. Additionally, the position involves performing system maintenance such as managing account access, member status, new/closed accounts, and password resets, as well as providing support for various Operations tasks. Ancillary duties may be altered based on individual circumstances.

Requirements

• A high school diploma or equivalent.
• Must demonstrate strong communicative skills.
• Proficient reading, writing, grammar, and mathematics skills.
• Proficient interpersonal relations and communicative skills.
• Proficient PC skills.
• A minimum of one (1) year of related banking experience normally required.

Responsibilities

• Provides telephone support for branch staff as well as customer support line.
• Supports, processes, and maintains ACH/Wire maintenance, reports, and program initiatives for our commercial customers.
• Supports, processes, and maintains various Remote Deposit products; along with their transactions, reports, and program initiatives.
• Supports, processes, and maintains various BillPay products; along with their transactions, reports, and program initiatives.
• Supports, processes, and maintains various Online Banking products; along with their transactions, reports, and program initiatives.
• Supports, processes, and maintains Telephone Banking system.
• Performs various types of maintenance on system, such as adding and removing account access, changing member status, monitoring new/closed accounts, resetting passwords, etc.
• Provides support for various Operations tasks.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED