Digital Operations Manager

MBC Group•Egypt, AL

About The Position

The Digital Operations Manager will be responsible for ensuring the efficiency and smooth workflow across all units and offices within the Digital directorate. This role involves monitoring daily operations, gathering team feedback, improving workflows, ensuring resource efficiency, and managing the utilization of systems and tools. The manager will also be responsible for documenting policies and guidelines, managing communication, overseeing the JIRA Operations system, handling emergency situations, and providing technical support for operations systems. Additionally, the role includes managing digital products like Snapchat and MBC3, and monitoring the performance of various digital resources and teams.

Requirements

Bachelor’s degree in mass communication or any other relevant position in Media.
6 - 8 years’ experience in digital content analysis.
Deep awareness of social platform’s properties.
Very good communication skills.
Ability to create pricing strategy and business modelling for projects.
Excellent presentation skills, communication, and management skills.
Results Oriented
Conflict Resolution
Problem Solving
Strategic Thinking
Data Analysts

Responsibilities

Ensure smooth and efficient workflow across all Digital directorate units and offices.
Monitor daily operations across units.
Gather team feedback through quarterly surveys.
Improve workflow based on team feedback.
Ensure resources efficiency.
Monitor workload capacity across all units.
Monitor the utilization of available systems, tools, and subscriptions, and take action accordingly.
Stay updated with the most efficient tools/systems in the market and subscribe to new tools when needed to improve productivity.
Ensure the Digital team is fully aware of operations tools and provide necessary training.
Document and monitor the Digital directorate policies, guidelines, and best practices.
Manage communication across the Digital directorate units.
Monitor the Operations system (JIRA) to ensure smooth and effective operations.
Manage emergency situations to ensure projects/tasks are implemented on time.
Provide technical support related to Operations systems (JIRA, Dalet, KWIKmotion, etc.).
Manage Snapchat communication to enhance MBC presence and revenue.
Manage MBC3 digital accounts (social media and website) to achieve channel objectives.
Monitor weekly and monthly Snapchat performance.
Monitor monthly Postproduction Deliverables.
Monitor monthly MBC3 website performance.
Monitor monthly Postproduction team KPIs.
Monitor monthly Social Media team KPIs.
Monitor monthly feeds usage.