Digital Operations & Customer Experience Coordinator

Seattle University Electrical and Computer Engineering • Seattle, WA

68d • $55,000 - $60,000 • Onsite

About The Position

Seattle University is seeking a Digital Operations & Customer Experience Coordinator to manage various aspects of their Facilities and Campus Services operations. This role involves customer service, CMMS management, digital tools support, and digital content maintenance. The university is committed to innovation, diversity, and providing a supportive and inclusive environment for all members of its community.

Requirements

• Bachelor’s degree plus two years of experience in customer service or a combination of education and experience sufficient to perform the essential functions of the position.
• Proficient in MS Office with strong data entry skills.
• Demonstrated agility in rapidly learning and applying new applications to address organizational needs.

Nice To Haves

• One year of experience using and managing a CMMS.
• Experience in database management.
• Experience in web design or content management.

Responsibilities

• Serve as the Facilities Resource Center point of contact for Facilities requests and emergencies via the Call Queue and Work Order Console.
• Respond to inbound inquiries from students, faculty, and staff via Teams, providing clear and professional assistance.
• Maintain accurate records of customer interactions and escalate issues as needed.
• Coordinate and ensure timely issuance of received information to Facilities staff for completion.
• Prepare and analyze reports on customer engagement metrics.
• Maintain and operate the Computerized Maintenance Management System (CMMS).
• Act as a liaison with the CMMS vendor for day-to-day technical needs.
• Maintain databases to support operational needs.
• Maintain and update the Preventative Maintenance program in the CMMS.
• Generate and analyze reports to support decision-making and compliance.
• Provide training and technical support to community CMMS users.
• Compile CMMS data and update reports for key performance indicators.
• Support Facilities and Campus Services software, hardware, and functions, including Access Control, Key Management System, Facilities Software, Adobe CS, Bluebeam, DirectLine, Office 365, and others.
• Support websites, internal and external.
• Provide hardware and software support for Facilities and Campus Services Staff.
• Monitor and maintain customer-facing resources.
• Perform content updates for both internal and external websites.
• Maintain company resources, ensuring organization and ease of access.
• Oversee directories to keep information current and well-structured.
• Administer file organization to support efficient data storage and retrieval.
• Perform other duties as assigned.

Benefits

• Three different medical plans
• Dental insurance
• Vision insurance
• Life insurance
• Short-term disability coverage
• Long-term disability coverage
• Up to a 10% employer contribution for retirement benefits (5% nonelective employer contribution and dollar-for-dollar match up to 5% of voluntary contributions)
• 100% paid tuition benefits for the employee and dependents
• Subsidized transportation benefit
• Wellness program with free access to an onsite fitness facility
• Wide variety of campus events
• Generous holiday schedule, including a paid Holiday break closure in December
• Vacation leave
• Paid sick leave
• Paid community service leave

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level