Digital Operations Analyst

Toyota Material Handling•Columbus, IN

1d•$65,440 - $83,895

About The Position

The Digital Operations Analyst II serves as a bridge between product strategy, business operations, and execution. The role supports the delivery and scaling of digital products and services by aligning internal processes, support systems, and cross-functional coordination. The analyst works independently with limited on-site supervision, collaborates virtually across teams, and periodically visits dealers and customers. The role combines customer insights, data analysis, and operational expertise to help ensure digital initiatives are scalable, efficient, and aligned with enterprise goals. The position includes strategic planning and coordination, operational workflow design and process improvement, customer feedback analysis, configuration and optimization of support systems, change management, analytics, and hands-on support for field and daily operations. Field engagement is central to the role, with travel to dealership and/or customer locations potentially required up to 50% of the time.

Requirements

At least 3 years of professional experience in digital operations, business strategy, or product enablement roles.
Sales and marketing acumen.
Strong organizational, communication, and collaboration skills.
Ability to manage multiple projects and respond to dynamic priorities.
Customer service focus.
Proficient oral and written communication skills.

Nice To Haves

Bachelor’s degree in Business, Analytics, or a related field preferred.

Responsibilities

Collaborate with leadership to define and implement strategic initiatives supporting digital product and business growth.
Coordinate operational reviews, initiative tracking, and go-to-market readiness.
Serve as a cross-functional liaison among product, operations, support, sales, and IT teams.
Assess and design workflows to optimize operations for digital product delivery and lifecycle management.
Lead cross-functional process improvement initiatives to improve operational scalability and performance.
Develop and maintain SOPs, escalation flows, and operational playbooks.
Gather and analyze customer feedback and Voice of Customer data to drive process and product improvements.
Ensure support models and tooling evolve with product maturity and customer needs.
Configure and optimize internal support systems, such as Zendesk, to improve issue tracking, scalability, and user experience.
Partner with IT and support teams to align tool configurations with organizational and product strategies.
Lead change management initiatives for new systems, processes, or platforms introduced to operational teams.
Provide guidance and readiness planning to support adoption of new digital capabilities.
Partner with Telematics Solutions and other field teams to deliver cohesive digital experiences for customers and dealers.
Use data and performance analytics to identify bottlenecks and recommend improvements.
Monitor key metrics to evaluate operational initiatives and identify trends for continuous improvement.
Partner with field sales and dealer teams to promote, demonstrate, and support digital products and solutions.
Engage directly with customers and dealers to improve operational processes and adoption of Toyota digital tools.
Support daily operations, including customer onboarding, system configuration, and order management, as needed.

Benefits

Relocation assistance may be available.
Performance bonus.
Generous paid time off and 13 paid holidays.
Affordable medical plans.
No-cost dental and vision options.
100% 401(k) match up to 6%.
Company-paid life insurance, short-term disability, and long-term disability.
Tuition assistance program.
Employee Assistance Program with access to mental health care, legal support, and financial guidance.
Recognition and Kaizen reward programs.
Personal and professional development opportunities.
Onsite fitness center and occupational health clinic.