Digital Operations Analyst

World Wide Technology Healthcare Solutions•Maryland Heights, MO

3d•Onsite

About The Position

We are looking for curious, self-driven Digital Business Operations Analysts who thrive in a fast-paced environment, are comfortable working through ambiguity, and have a genuine hunger to keep learning. This role offers meaningful visibility across multiple business functions and provides direct exposure to senior leadership — an excellent launchpad for a career in data-driven operations. In this role, you will support the team by transforming data into clear, actionable insights. You will partner with business stakeholders across the organization to build dashboards, develop reports, and surface trends that drive smarter decisions. We are looking for someone who takes initiative, approaches challenges analytically, and commits to continuous improvement.

Requirements

Bachelor’s degree in Business Administration, Information Systems, Data Analytics, Math, or a related field — or equivalent hands-on experience.
0–2 years of experience in a business operations, data analysis, or reporting role.
Proficiency in Microsoft Excel, including pivot tables, VLOOKUP/XLOOKUP, and basic data modeling.
Exposure to data visualization tools such as Power BI or Tableau.
Strong attention to detail and a commitment to accuracy in data handling.
Ability to communicate data findings clearly to non-technical stakeholders.
A collaborative mindset and the ability to work across teams and business functions.
Genuine curiosity and a drive to continuously learn; self-directed with a proactive approach to problem-solving.
Demonstrated ability to navigate ambiguity and drive toward solutions with limited direction.
High adaptability and the ability to shift priorities quickly in a fast-moving environment.

Nice To Haves

Experience building and maintaining dashboards in a professional or academic setting.
Experience in financial pipeline tracking, forecasting and profit/loss statements.
Familiarity with AI-assisted productivity tools or Microsoft Power Automate for workflow automation.
Experience working in operations, supply chain, or technology services environments.
Exposure to project management methodologies or tools (e.g., Smartsheet, Asana, Jira).

Responsibilities

Gather, clean, and analyze business data from multiple internal systems and platforms to support operations and reporting needs.
Design and maintain dashboards and recurring reports using tools such as Power BI, Tableau, or Excel to give stakeholders a real-time view of key performance indicators.
Collaborate with cross-functional teams to understand reporting requirements and translate business questions into data-driven solutions.
Monitor data quality and flag anomalies or inconsistencies, escalating issues and recommending corrective actions.
Document reporting processes, data definitions, and methodology to support knowledge sharing and consistency.
Support ad hoc data analysis requests from operations leaders and present findings in a clear, non-technical format.
Participate in process improvement initiatives by identifying trends, inefficiencies, or opportunities revealed through data.
Navigate ambiguous requests, ask the right clarifying questions, and take initiative to find answers independently.
Stay current on tools and best practices — proactively seeking out new skills and approaches that can benefit the team.
Support daily business operations, including troubleshooting issues and ensuring smooth workflows.
Assist in the creation and coordination of training programs, workshops, and other learning initiatives aimed at improving employee skills and performance.
Assist in creating and communicating changes, initiatives, and updates to employees and other key stakeholders.
Maintain detailed documentation of processes, procedures, and project statuses.