Digital Operations Supervisor

NBCUniversal•Stamford, CT

14h•Hybrid

About The Position

NBCUniversal is seeking a Digital Operations Supervisor to join a driven and highly-motivated team located in Stamford, Connecticut within NBCUniversal’s Technical Operations. The Digital Operations Supervisor will be a part of a 24x7 digital NOC (dNOC) operation within NBCUniversal’s Distribution Operation supporting all linear handoffs (broadcast and streaming). The dNOC proactively monitors key distribution points to maintain high levels of QoS and QoE for external partners and consumers alike. The representative will be responsible for overseeing the daily execution of processes across the content supply chain, including training where required. The Supervisor will be in charge of managing communication internally and externally, along with clearly communicating goals and objectives to the team on a daily basis.

Requirements

Bachelor’s degree or related media experience is required
3+ years industry, database, or related analytic experience is required
3+ years Network Operations, Digital Operation, or Media Operations facility experience is required
Proven ability to collaborate with a variety of people across multiple position levels and departments
Excellent computer skills, including MS Office Suite (Word, Excel, PowerPoint, SharePoint)
Excellent written and verbal communication skills
Proven ability to successfully manage significant projects and document procedures
Ability to manage multiple competing priorities
Ability to analyze and interpret data
Ability to influence others
Willingness and ability to work or be on call at any time, sometimes on short notice in order to support a 24x7x365 operation
Must have unrestricted employment authorization in the US
Must be 18 years or older
Must apply via NBC Universal career site to be considered
Must be willing to work at the Stamford, Connecticut facility

Nice To Haves

3+ years support technical role experience
3+ years in a customer/client/vendor facing role
Prior experience using JIRA and Service Now ticketing systems strongly preferred

Responsibilities

Supervise the end-to-end distribution of NBCUniversal’s live events and linear channels across a diverse portfolio of products, platforms, and partnerships
Maintain the set standards of reliability throughout the digital environment by properly overseeing the execution of all designated workflows and adhering to established performance thresholds
Lead daily operational decision-making and drive procedural direction
Onboard new systems and support processes into the operation
Establish workflow documentation and orchestrate training certifications
Manage the support preparation and execution for high-profile events
Generate performance metrics and analyze issue trends and discrepancies
Oversee shift scheduling to ensure proper operational coverage
Maintain maintenance support and communication models
Develop workflow expertise and communicate knowledge throughout the operation
Collaborate with Technical Operation peers on delivery assurance to internal and external clients
Partner with engineering teams to manage terrestrial and cloud distribution architectures
Create and maintain strong working relationships with external distribution partners