Digital Media Engineer

Trinity Church NYC•New York, NY

About The Position

The Digital Media Engineer is a hands-on technical support role responsible for administering, maintaining, and optimizing media technology systems and workflows throughout the organization. The position supports audio/video infrastructure, encoded media environments, digital asset management systems, post-production operations, and live production workflows. It maintains procedures for media encoding, asset organization, content archiving, and digital distribution while ensuring reliable system performance. The role supports audio/video machine rooms, production control rooms, media servers, content delivery networks (CDNs), encoding platforms, and digital archive systems. Work includes maintaining media technology, troubleshooting, creating live-stream graphics, programming and supporting event encoders and streaming systems, fulfilling media asset requests, and administering storage, archive, and backup environments. The position also supports video editing and content preparation, collects and reports web and streaming analytics, collaborates with organizational stakeholders, and provides technical support for live events and productions as needed. The position pays $55.00 per hour and has a 30-hour weekly schedule.

Requirements

At least 5 years of experience in the field.
Bachelor’s degree or equivalent work experience.
Demonstrated experience in live broadcast production, streaming operations, and webcast production environments.
Strong understanding of audio/video systems, broadcast technology, media encoding, CDNs, and digital media workflows.
Experience supporting DAM systems, media archives, storage infrastructure, and content lifecycle management.
Solid understanding of non-linear editing systems and post-production workflows, including video editing, media preparation, and content delivery.
Experience maintaining, troubleshooting, and administering media technology systems, including servers, storage platforms, encoding systems, and production infrastructure.
Knowledge of media file formats, video codecs, encoding standards, metadata management, and asset organization practices.
Ability to diagnose and resolve technical issues across production, streaming, broadcast, storage, and networked media environments.
Strong organizational skills and ability to manage multiple projects, priorities, and deadlines in a fast-paced production environment.
Ability to communicate highly technical information clearly and effectively to technical and non-technical stakeholders.
Experience creating and maintaining technical documentation, operational procedures, workflow documentation, and system records.
Ability to analyze and report website, streaming, and digital audience analytics.
Working knowledge of archive technologies, including LTO, RAID, and other media storage and preservation systems.
Understanding of Episcopal liturgy and production requirements associated with church services, worship experiences, and faith-based programming.
Strong interpersonal skills and ability to collaborate effectively with ministry partners, production teams, communications staff, IT personnel, and external vendors.
Ability to work independently, exercise sound judgment, and complete assignments with minimal supervision.
Strong attention to detail, problem-solving abilities, and commitment to technical quality and operational reliability.

Nice To Haves

Working knowledge of live production graphics systems and workflows.

Responsibilities

Administer live streaming operations, including encoder programming, event creation, stream configuration, website scheduling, and troubleshooting across encoding platforms, CDNs, and digital properties.
Monitor stream performance and resolve issues to ensure reliable delivery of live and on-demand content.
Maintain and support encoding environments and media processing workflows; perform server backups, file transfers, media transcoding, content validation, and DAM asset ingestion.
Develop and maintain standard operating procedures and best practices for encoded media workflows.
Administer CDN platforms, including stream setup, media asset management, metadata tagging, playlist creation and updates, and content publishing; troubleshoot delivery issues and support tickets.
Organize, archive, and distribute digital media assets across storage and management platforms while ensuring adherence to naming conventions, metadata standards, file structures, retention policies, and asset lifecycle practices.
Fulfill internal and external media asset requests and facilitate secure media sharing throughout the organization.
Program, prepare, and operate Chyron graphics systems for live and recorded productions; create and maintain graphic assets, templates, playlists, and data-driven content, and support hardware and software maintenance.
Edit video and prepare content for video-on-demand, streaming, social media, and other digital distribution channels.
Collaborate with IT and engineering teams to maintain broadcast, streaming, storage, and network-based media infrastructure.
Participate in system testing, performance evaluation, issue remediation, and technology improvements; troubleshoot hardware, software, network, and workflow issues.
Develop, maintain, and update technical documentation, operational procedures, engineering records, and workflow diagrams; track maintenance activities, system changes, and technical issues.
Collect, organize, analyze, and distribute website, streaming, and digital audience metrics; generate reports for operational decisions, audience engagement analysis, and platform performance evaluation.
Support media technology projects, upgrades, installations, and workflow enhancements.
Collaborate with ministry partners, production teams, communications staff, IT personnel, and external vendors to identify requirements and deliver technical solutions.
Provide technical support for live events and productions as needed.