Digital Media Accessibility & Operations Specialist

State of Connecticut•Hartford, CT

18h•Hybrid

About The Position

The State of Connecticut, CT Paid Leave Authority (the "Authority") is accepting applications for a Digital Media Accessibility & Operations Specialist (Information Technology Analyst 2) in Hartford, CT. This position will report to the IT Delivery Manager. This role maintains and enhances the CT Paid Leave website by ensuring that all content—both their own updates and updates created by other contributors—meets WCAG 2.1 AA accessibility standards. They validate new Sitecore components are accessible, functional, and compliant by extensively testing prior to go-live approval and smoke testing after production releases. Supporting the IT Solutions Manager with developing and implementing accessibility compliance processes will be an initial priority. They collaborate with external partners to identify and support documentation needs. Coach CT Paid Leave staff on accessibility remediation and operational processes that keep digital systems running smoothly. Additional responsibilities include maintaining IT documentation and leveraging analytics tools and tag management to identify opportunities for improving the digital experience. This role combines accessibility expertise, content management, frontend web knowledge, and cross-team collaboration to deliver a consistent, accessible, and high-quality user experience.

Requirements

Six (6) years of experience in information technology (IT) operations, programming, systems/software development or another IT-related support area.
One (1) year of the General Experience must have been performing professional information technology work in such areas as: installation and support of microcomputer hardware, software and operating systems; analysis, design and development of information systems; network hardware and software installation and support; network hardware and/or software problem diagnosis and resolution; performing any closely related professional IT function.
Considerable knowledge of IT equipment and diagnostic tools; principles and techniques of systems analysis, design, development and programming; principles of information systems; principles and theories of business and planning functions; programming languages; capabilities of computer technology.
Knowledge of methods and procedures used to conduct detailed analysis and design of computer systems; principles and techniques of software generation and programming; practices and issues of systems’ security and disaster recovery; computer operating systems; project management principles and techniques; principles and techniques of business information systems re-engineering.
Considerable interpersonal skills; oral and written communication skills; skill in technical problem solving; skill in logic and analysis; skill in problem solving; Skills in project coordination.
Considerable ability to analyze, troubleshoot and resolve data communications problems; write, test and debug computer programs; use programming development tools; prepare manuals, reports, documentation and other written materials; identify, analyze and resolve complex business and technical problems.
Ability to analyze and debug complex software programs.

Nice To Haves

Experience performing systems analysis and design for business applications on the following cloud platforms: Sitecore, Salesforce, Atlassian and Azure.
Experience developing or maintaining applications using structured development tools and practices (e.g., version control, code testing, or structured development methodologies).
Experience working with Content Management Systems (e.g., Sitecore) and developing or maintaining web pages using front‑end languages such as HTML and CSS.
Experience with digital media accessibility remediation and knowledge of Web Content Accessibility Guidelines (WCAG).
Experience creating reports and metrics in Google Analytics 4 and configuring tags in Google Tag Manager.
Experience producing training and technical documentation to communicate information to diverse audiences and train or coach peers and senior leaders on tools and processes.

Responsibilities

Collaborate with external teams to understand what additional guidance they require on our systems.
Lead the effort to update documentation accordingly (i.e. knowledge articles, help docs, playbooks).
Support the IT Manager in developing and implementing a plan and processes to maintain accessibility compliance.
Maintain and update the ctpaidleave.org website using the custom components built in Sitecore for CT Paid Leave.
Coach and train staff of all levels on accessibility remediation on videos, documents and PDFs.
Conduct accessibility testing of digital content updates and provide guidance on how to resolve issues where content is not in compliance with WCAG 2.1 AA.
Conduct accessibility and functionality testing of website programming updates before they are approved for release.
Conduct post release validation.
Capture and report on any issues encountered.
Assist the IT Solutions Manager in maintaining IT team processes and procedure documentation in Atlassian.
Enforce digital standards such as accessibility, usability, and branding.
Acts as liaison to hardware and/or software vendors, system developers, programmers and user community.
Evaluates and recommends products.
Participates in Request for Proposal (RFP) process.
Assists in estimating cost for annual budget.
Identifies and implements opportunities for cost savings.
Conducts system performance analysis, tuning and storage management.
Assists staff and customers in use of computer systems and software packages.
Trains operators, IT staff and end users on new procedures.
Participates in recovery activities.
Participates in the evaluation of new, related technologies.
Analyzes requirements and designs systems.
Participates in or coordinates project planning sessions with customers, analysts and team members to analyze requirements and provide design recommendations for moderately complex systems.
Provides technical consultation on moderately complex issues regarding the usage of the infrastructure, integration of applications systems into the infrastructure, etc.
Participates in system integration testing of operating system, system utilities, hardware upgrades as well as new software and hardware technologies.
Works with project team to define and design scope for each project.
Plans, coordinates and schedules assigned projects.
Coordinates resources for projects.
Ensures timely completion of all phases of projects.
Evaluates and recommends vendors.
Provides second or third level support for network connectivity, or related network issues for the user community.
Diagnoses and resolves moderate network problems utilizing traces, hardware diagnostic tools, software aids, network management systems and utilities.
Coordinates the installation and maintenance of network components.
Analyzes network activity.
Analyzes capacity planning and facilities bandwidth requirements and system interdependencies.
Manages, maintains and contributes to network system documentation.
Develops back-up procedures for LAN servers.
Analyzes the recovery and reliability capability of systems and network services and makes recommendations for improvement.
Recommends hardware and software purchases in support of remote access.
Configures and certifies wiring.
Participates in projects which call for troubleshooting, installing, implementing, administering, and maintaining network systems.
Assigns file access controls, encryption keys and other security attributes.
Maintains host and/or front-end processor communications software.
Provides support to customers experiencing problems with hardware, operating systems and related utilities in servers.
Assists in installation and maintenance of performance monitors, schedulers, program management systems and utilities, report generators and compilers.
Configures and installs application packages.
Coordinates and/or performs installation and configures operating systems, new software releases, system upgrades and patches in support of hardware products.
Coordinates backups and file management with operations staff.
Proactively tunes operating systems and system components to avoid performance problems.
Writes utilities for system management, reporting, file clean up and auditing.
Provides and maintains documentation and manuals necessary at operational level.
Responsible for standards and design of physical data storage, maintenance, access and security administration.
Performs functions associated with vulnerability and security risk assessments.
Performs functions in support of investigative and forensics activity.
Recommends and creates action plans for system development and/or integration.
Writes utilities for system management, reporting, file clean up and auditing.
Configures and installs application packages.
Develops and maintains documentation and manuals necessary at customer level.
Prepares time and cost estimates and initiates purchase requests for multiple projects.
Creates test files and performs system testing across multiple packages and systems.
Writes and programs system specifications.
Defines work and/or data flow.
Designs screens, forms and reports.
Defines data elements.
Prepares source code.
Designs and develops tables and relationships.
Arranges necessary hardware and software availability for assigned projects.
Analyzes assigned specifications, codes, tests and implements software solution, utilizing appropriate software engineering processes.
Debugs and/or corrects errors; maintains integrity of software.
Maintains and enhances existing programs.
Designs and develops routine to moderately complex applications.
Responsible for all phases of systems development life cycle.
Develops strategies for data acquisitions, archive recovery, security and implementation of routine to moderately complex applications.
Defines and develops the project scope of multiple projects.
Constructs operational Database Management System (DBMS) and data stores that enable informational, analytical management inquiry.
Performs backup and recovery on database management systems.
Configures database parameters, and prototype designs.
Provides basic database support and troubleshooting.
Responsible for standards and design of physical data storage, maintenance, access and security administration.
May be responsible for design, development and implementation of new system interfaces for applications on multiple platforms from mid-range computers to client servers and internet-based environments.
Recommends and creates action plans for system development and/or integration.
Provides and maintains documentation and manuals necessary at operational level.
Provides basic database support and troubleshooting.
Responsible for standards and design of physical data storage, maintenance, access and security administration.
Writes utilities for system management, reporting, file clean up and auditing.
Analyzes requirements and designs systems.
Recommends and creates action plans for system development and/or integration.
Provides and maintains documentation and manuals necessary at operational level.
Proactively tunes operating systems and system components to avoid performance problems.
Coordinates backups and file management with operations staff.
Responsible for standards and design of physical data storage, maintenance, access and security administration.
Constructs operational DBMS and data stores that enable informational, analytical management inquiry.
Performs backup and recovery on database management systems, configures database parameters, and prototype designs.
Recommends and creates action plans for system development and/or integration.
Performs functions associated with vulnerability and security risk assessments.
Performs functions in support of investigative and forensics activity.
Maintains host and/or front end processor communications software.
Provides second or third level support for network connectivity, or related network issues for the user community.
Diagnoses and resolves moderate network problems utilizing traces, hardware diagnostic tools, software aids, network management systems and utilities.
Coordinates the installation and maintenance of network components.
Analyzes network activity.
Analyzes capacity planning and facilities bandwidth requirements and system interdependencies.
Manages, maintains and contributes to network system documentation.
Develops back-up procedures for LAN servers.
Analyzes the recovery and reliability capability of systems and network services and makes recommendations for improvement.
Recommends hardware and software purchases in support of remote access.
Configures and certifies wiring.
Participates in projects which call for troubleshooting, installing, implementing, administering, and maintaining network systems.
Assigns file access controls, encryption keys and other security attributes.
Provides and maintains documentation and manuals necessary at operational level.
Develops and implements network security procedures.
Installs, configures and programs hubs, routers, bridges, gateways, servers, multiplexors, modems and other communications equipment.
Installs, monitors, maintains and upgrades network access to servers and mainframe services.
Maintains host and/or front-end processor communications software.
Monitors network traffic for malicious activity.
Assists in developing, testing and maintaining agency disaster recovery plans (DRP) designed to restore IT system operability.
Assists with development of processes and procedures in support of IT Business Continuity Planning.
Performs functions in support of platform recoverability assessments and Business Impact Analysis (BIA) to determine and assess the impacts associated with disruptions to business functions.
Performs functions in support of risk analysis of IT environments by assessing administrative, technical and physical safeguards.
Assists with IT investigations to include maintaining chain of custody procedures.
Performs forensics and documenting detailed reports of findings.
Monitors network activity for malicious activity.