Digital Manager

Bank of America•Lincoln, NE

1d•$93,000 - $140,000•Onsite

About The Position

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! This job is responsible for managing the delivery and health of digital capabilities or processes. Key responsibilities include supporting digital operations including translating business requirements into digital requirements and acceptance criteria, analyzing key performance indicators, product risks and controls, guaranteeing quality through business acceptance testing, and ensuring successful go-to-market. Job expectations include leveraging subject matter expertise and digital acumen to define and deliver solutions that solve business problems. The Digital Manager is responsible for providing business metric and program analysis, and project support at several different levels. The Digital Manager will be assisting the overall CRM team in architecting and developing solutions for sales associates. The individual will use a consultative approach to understand the business and technical requirements to manage complex Salesforce.com projects. Role will need to effectively communicate to various stakeholders in the form of architectural designs, functional capabilities, business process efficiencies and business value realization. Position will cover solutions development for the sales lifecycle from research, solutioning, referrals, application, onboarding, and servicing. Must be able to think strategically, as well as perform in a proactive manner with limited supervision. The position also requires the individual to build and maintain relationships with product owners, and work closely with other organizations including technology, quality assurance & lines of business.

Requirements

5+ years' of relevant experience
3+ years' CRM experience
3+ years' of experience on large scale projects/initiatives
Assist in translating the business and user needs into CRM requirements across the sales lifecycle
Partner with technology in agile environment to implement both large scale and small CRM changes
Assist in creating user Agile Epics and stories and business requirements and track project milestones for project initiatives
Assisting in the creation and communication of project deliverables
Drive process improvements and standardize processes across departments
Deliver change that provides data integrity and quality within Small Business Salesforce.com
Create and execute business acceptance test plans and test scripts
Ensure requirements are captured, prioritized, and communicated to appropriated groups
Facilitate meetings with stakeholders and subject matter experts
Coordinate implementation related activities, and provide guidance and support to the other team members
Prior experience with CRM and Salesforce.com
Agile software development experience including user stories and end user testing
Strong analytical and data skills
Able to manage multiple priorities and strategies in parallel
Strong oral and written communication skills
Experience analyzing and solving complex business problems
Self-motivated; ability to work without lots of supervision
Ability to work in a fast-paced, demanding, client-driven environment, across cross-functional organization
Proficiency in computer skills and professional programs (for example Microsoft Office, PowerPoint)

Nice To Haves

3+ years’ experience with relationship management or engagement management experience
Knowledge of CRM solutions
Broad understanding of Risk and Compliance standards, policies, and procedures
Previous experience or involvement in change management or project management / understanding of best practices
Understanding of operational risks and their impacts

Responsibilities

Supports delivery of world-class software solutions within time, scope, and budget to provide an enhanced digital experience to clients
Contributes towards operational routines, the day-to-day health of digital capabilities, resolution of defects, routing of complaints, and performance metrics results
Conducts project planning, sprint, and release planning and contributes to the execution of the program vision and roadmap
Performs analysis to capture and report key performance indicators and return on investment of products
Creates presentations and written materials and communicates in an effective and engaging manner to enhance project outcomes
Builds and maintains relationships across stakeholders and partners in order to effectively navigate the bank, ensure successful delivery of assigned work, and secure ongoing support for owned features
Leverages knowledge of the business to make informed decisions at every stage of the product development and sustainment lifecycle