Digital Learning Systems Analyst

University of Central Florida•Orlando, FL

5d•$64,518 - $73,000•Onsite

About The Position

UCF's Center for Distributed Learning (CDL), within the Division of Digital Learning, is seeking a Digital Learning Systems Analyst to serve as a bridge between business stakeholders and development teams. The role manages a portfolio of digital learning applications and conducts systems analysis across the full software development lifecycle (SDLC). It uses tools such as Power BI, Microsoft Fabric, Excel, Access, and Apache Superset to provide insights that inform online learning experiences for UCF students and faculty. The position supports application portfolio intake and management, requirements definition, process improvement, documentation, implementation, testing, upgrades, release activities, and post-implementation support. It also provides functional and technical support, including troubleshooting, validation, developer assistance, and coordination of stakeholder communications and change management. The primary work location is on-site at UCF.

Requirements

Bachelor’s degree; or a high school diploma or equivalent and four years of relevant work experience in lieu of a degree; or an equivalent combination of education and experience pursuant to Fla. Stat. 112.219(6).
All applicants must be authorized to work for any U.S. employer. Visa sponsorship and H-1B transfers or employment-based visa processing for individuals currently sponsored by another employer are not available.
The successful candidate must work on-site at UCF as their primary work location.

Nice To Haves

Bachelor’s degree in information technology, computer science, business administration, engineering management, or a related field.
Agile, Scrum, or equivalent project management certification.
Experience supporting enterprise, web-based, or digital learning applications in higher education or a similarly complex environment, including portfolio management, system upgrades, and post-implementation activities.
Applied programming experience, including reading, writing, troubleshooting, or supporting application code.
Proficiency in functional testing, issue tracking, and system change documentation, with experience coordinating stakeholder communication and change management for technology implementations.
Familiarity with FERPA, ADA, WCAG, and LTI standards, and an understanding of higher education administrative processes and cross-functional coordination in a service-oriented environment.
A digital portfolio, such as GitHub repositories, a professional website, or similar, is required as additional application material.

Responsibilities

Conduct business and systems analysis for software development portfolio intake, requirements gathering, prioritization, and evaluation of functional and operational needs for digital learning applications.
Develop and maintain functional requirements, process documentation, technical specifications, and scope summaries for software development planning and portfolio management.
Analyze business processes, workflows, system functionality, and stakeholder needs to recommend functional solutions, process improvements, and service delivery enhancements.
Coordinate documentation, communication, training, and change management for application enhancements, updates, and stakeholder adoption.
Support the application lifecycle, including implementation, testing, upgrades, release activities, post-implementation support, and minor code or configuration updates as needed.
Provide functional and technical support by conducting testing and validation, troubleshooting system issues, assisting developers with incident investigation, and coordinating stakeholder communications regarding system changes and service improvements.