Digital Learning Systems Analyst

University of Central Florida•Orlando, FL

3d•Onsite

About The Position

UCF's Center for Distributed Learning (CDL), within the Division of Digital Learning, is seeking a Digital Learning Systems Analyst to serve as a bridge between business stakeholders and development teams. The role manages a portfolio of digital learning applications and conducts systems analysis throughout the software development lifecycle. It uses tools such as Power BI, Microsoft Fabric, Excel, Access, and Apache Superset to develop insights that inform online learning experiences for UCF students and faculty. The position supports application portfolio intake, requirements gathering, prioritization, evaluation, implementation, testing, upgrades, release activities, and post-implementation support. It also provides functional and technical support, helps investigate incidents, and coordinates stakeholder communications, training, and change management. The primary work location is on-site at UCF, and on-site presence is an essential function. The work schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m. The anticipated salary range is $64,518 to $73,000, with the final salary determined by qualifications, experience, and internal equity. Applicants must be authorized to work for any U.S. employer; visa sponsorship and H-1B transfers are unavailable. Applicants must provide a digital portfolio, such as GitHub repositories or a professional website.

Requirements

Bachelor’s degree; or high school diploma or equivalent and four years of relevant work experience in lieu of a degree; or an equivalent combination of education and experience pursuant to Fla. Stat. 112.219(6).
Authorization to work for any U.S. employer.
Provide a digital portfolio, such as GitHub repositories, a professional website, or similar.
Work on-site at UCF as the primary work location.

Nice To Haves

Bachelor’s degree in information technology, computer science, business administration, engineering management, or a related field.
Agile, Scrum, or equivalent project management certification.
Experience supporting enterprise, web-based, or digital learning applications in higher education or a similarly complex environment, including portfolio management, system upgrades, and post-implementation activities.
Applied programming experience, including reading, writing, troubleshooting, or supporting application code.
Proficiency in functional testing, issue tracking, and system change documentation.
Experience coordinating stakeholder communication and change management for technology implementations.
Familiarity with FERPA, ADA, WCAG, and LTI standards.
Understanding of higher education administrative processes and cross-functional coordination in a service-oriented environment.

Responsibilities

Conduct business and systems analysis supporting software development portfolio intake, requirements gathering, prioritization, and evaluation of functional and operational needs for digital learning applications.
Develop and maintain functional requirements, process documentation, technical specifications, and scope summaries for software development planning and portfolio management.
Analyze business processes, workflows, system functionality, and stakeholder needs to recommend functional solutions, process improvements, and service delivery enhancements.
Coordinate documentation, communication, training, and change management activities for application enhancements, updates, and stakeholder adoption.
Support the full application lifecycle, including implementation, testing, upgrades, release activities, post-implementation support, and minor code or configuration updates as needed.
Provide functional and technical support by conducting testing and validation, troubleshooting system issues, assisting developers with incident investigation, and coordinating stakeholder communication about system changes and service improvements.