(1109423) Digital Learning & Development Consultant

Diversified Services Network•Chicago, IL

9d•$74,000 - $78,000•Hybrid

About The Position

Digital Learning & Development Consultant Hybrid | Chicago, IL or Peoria, IL Diversified Services Network, Inc. (DSN) is seeking a full-time Digital Learning & Development Consultant to join our team in their choice of Chicago, IL or Peoria, IL. We offer a hybrid work model, full benefits, PTO, 401k, and more! If you're looking to grow your career within an extremely reputable, stable Fortune 100 company - let's talk! Position Overview This Digital Learning & Development Consultant will support strategic digital learning initiatives that enable adoption of digital solutions across dealer and customer audiences. The consultant will leverage AI-enabled tools, agents, and emerging technologies to enhance learning analysis, accelerate content development, improve learning maintenance processes, and support scalable, role-based learning solutions.

Requirements

Bachelor's degree in Learning and Development, Instructional Design, Organizational Development, Business Administration or Management, or a related field (with demonstrated experience in learning or enablement) and 5-7 years of experience in learning and development, preferably supporting digital initiatives
Proven ability to assess learning needs, develop role-based curricula, and deliver scalable, business-aligned learning solutions
Experience with content optimization and agile or iterative development cycles
Experience working in cross-functional, matrixed environments with Subject Matter Experts, product teams, and enterprise partners
Skilled in learning management systems and other learning tools
Visual storytelling ability, with an understanding of layout, color theory, and visual hierarchy to support engaging training assets
Strong critical thinking and problem-solving skills to connect learning needs with business priorities
Experience using generative AI tools and AI-enabled workflows to support learning analysis, content development, personalization, and quality review
Content Authoring & AI-Enabled Development Tools: Articulate Rise 360, Storyline 360, Clipchamp, and other digital content development platforms
Learning Management Systems: Workday Learning or similar, for course management, tracking, and reporting
Content Management & Collaboration: SharePoint and Microsoft Teams for document collaboration and version control
Data & Analytics Tools: Excel, LMS reporting dashboards, and basic Power BI/Tableau reporting to track engagement and training effectiveness
Project Management Platforms: Azure DevOps (AzDO) to manage project backlogs, sprints, tasks, and cross-functional collaboration
Adaptability: Comfortable navigating ambiguity, shifting priorities, and evolving stakeholder expectations
Strategic Thinking: Understands how learning solutions align with enterprise goals and performance metrics
Collaboration: Builds trust and alignment across digital product, vendor, dealer, and enterprise teams
Attention to Detail: Catches inconsistencies in content, design, or messaging that could confuse learners
Communication: Communicates clearly and confidently, both visually and verbally, to diverse audiences
Continuous Learning: Stays current with digital tools, learning trends, and feedback loops for ongoing improvement

Responsibilities

Conduct thorough learning needs analyses to identify performance gaps and translate findings into role-specific learning objectives that support business outcomes
Support the design and development of comprehensive curricula targeting specific roles and responsibilities
Coordinate input from cross-functional stakeholders to ensure training aligns with organizational priorities
Proactively identify and engage Subject Matter Experts, and advocate for access to end users and frontline employees to gather actionable feedback that informs learning design and continuous improvement
Build partnerships across departments to secure SME participation and facilitate direct learner input throughout the project lifecycle
Work with external vendors and internal teams to develop and implement high-quality training programs
Apply adult learning theories and various instructional methods to enhance learner engagement
Align learning initiatives with business objectives and measure their impact on performance, converting organizational strategies into practical and scalable training solutions
Plan and execute change management strategies for smooth adoption of new learning initiatives
Communicate effectively and coordinate projects to ensure timely delivery
Conduct quarterly evaluations to keep learning aligned with changing technologies, tools, and goals, eliminating overlapping training content and aligning materials to performance goals
Set and manage expectations regarding project scope, funding, and timelines, ensuring development timelines, modalities, and deliverables align with user needs and objectives
Collaborate on design approaches that support scalability, maintenance, and adoption
Evaluate and continuously improve learning effectiveness, adoption, and business impact, leveraging feedback and performance data to refine learning experiences
Recommend and test new methods to sustain long-term learning effectiveness