Digital Laboratory Technician - Vulcan
About The Position
The Digital Laboratory Technician manages cases and designs custom dental prostheses for Vulcan Custom Dental and laboratory and clinical customers. The role processes daily orders according to customer specifications and participates in IQ/OQ/PQ activities for new software, products, and process validations. It also provides customer support related to dental prosthetics, dental surgical guides, and dental surgical treatment-planning software, and supports other digital dentistry manufacturing initiatives established with the manager. The technician scans cases for CAD design, creates dental prostheses to customer specifications, follows the Vulcan Quality Manual, and helps meet established product turnaround times. The role coordinates cases from receipt through Customer Care, processing in various software, and physical distribution throughout Vulcan. It also provides customer support and training to Vulcan customers and partner companies, including online, participates in CAD production-related qualifications, works with outside suppliers as needed, and investigates and addresses customer complaints.
Requirements
- Strong computer skills.
- High school diploma required.
- Comfort working in a production environment where production quotas are mandated.
Nice To Haves
- Experience designing crowns, copings, bridges, models, and abutments in 3Shape, Exocad, Dental Wings, or equivalent software.
- Knowledge and understanding of tooth morphology.
- Experience with IOS scans and importing files from various scanner software platforms.
- Dental laboratory or medical device experience.
- Knowledge of 3Shape, Exocad, and Dental Wings (DWOS) software.
Responsibilities
- Scan cases for CAD design work.
- Perform CAD design of dental prostheses according to customer specifications.
- Complete work in accordance with the Vulcan Quality Manual.
- Ensure established product turnaround times are achieved.
- Provide customer support related to CAD/CAM prosthetics and surgical guides.
- Coordinate cases from receipt through Customer Care, processing in various software, and physical distribution throughout Vulcan.
- Provide support and training to Vulcan customers and partner companies, including online.
- Participate in CAD production-related qualifications, including Installation, Operation, and Process Validation.
- Work with outside suppliers as needed.
- Investigate and address customer complaints.
- Participate in IQ/OQ/PQ activities for new software, products, and process validations.
- Support other digital dentistry manufacturing initiatives as established with the manager.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
